Dulce Juarez
Hanford,CA
Summary
Proven to enhance operational efficiency at Coalinga State Hospital, I bring a robust blend of time management expertise and guest relations acumen. Leveraging advanced multitasking to streamline executive schedules and coordinate high-stakes meetings, I've consistently driven project success, achieving a notable increase in executive productivity and stakeholder satisfaction.
Overview
16
16
years of professional experience
Work History
Executive Secretary
Coalinga State Hospital
Coalinga, CA
05.2024 - Current
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Assisted in preparation of reports, budgeting and forecasting for executive office.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Collated and distributed agendas and minutes for all executive meetings.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed successfully.
Office Technician
Coalinga State Hospital-Department Of Police Servi
Coalinga, CA
08.2018 - 05.2024
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
- Screened visitors and issued badges to maintain safety and security.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Do livescans for any new employee.
- Respond to any police report request from Litigation.
Office Technician
Coalinga State Hospital-Accounting
Coalinga, CA
01.2017 - 08.2018
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Pass out checks during payday,
- Assist employees with reimbursement website through the state.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
- Reduced office supply expenses by monitoring inventory levels and negotiating with vendors for better pricing.
- Purchased and maintained office supplies.
Office Technician
Avenal State Prison
Avenal, CA
08.2015 - 01.2017
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Edited and proofread documents for accuracy and completeness.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Assisted with giving inmates their glasses.
- Schedule appointments for nurses and doctors.
- Schedule outside appointment for inmates.
Softlines Associate
Kamart
Coalinga, CA
04.2015 - 09.2015
- Trained new staff members on best practices in customer service, merchandising techniques, and inventory control procedures within the Softlines department.
- Enhanced customer satisfaction by providing excellent service and timely assistance in the Softlines department.
- Ensured high levels of cleanliness throughout the Softlines area by regularly tidying shelves and performing daily light cleaning tasks.
- Improved inventory management by conducting regular audits, maintaining accurate records, and addressing discrepancies promptly.
- Promoted special offers or discount events within the Softlines department to encourage customer interest and drive sales growth.
- Resolved customer complaints professionally, addressing concerns efficiently to maintain a high level of customer satisfaction.
- Assisted with seasonal merchandise changes, ensuring timely transition of displays and accurate labeling for promotional events.
- Streamlined merchandise presentation by organizing displays, ensuring products were visually appealing and accessible.
- Provided personalized shopping assistance for customers seeking specific items or requiring guidance in making selections within the Softlines section.
Cashier
Taco Bell/KFC
Coalinga, CA
08.2011 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Shift Manager
McDonald's
Stanton, CA
06.2008 - 07.2011
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Managed staff hiring, training and supervision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
Some College
West Hills College - Coalinga
Coalinga, CAHigh School Diploma -
Magnolia High School
Anaheim, CA06.2010
Skills
- Time management expertise
- Advanced multitasking
- Guest Relations
- Document Proofreading
- Document Preparation
- Meeting Coordination
- Report Preparation
- Calendar Management
- Scheduling
- Schedule Management
- Documentation And Reporting
- Strong decision-making
Timeline
Executive Secretary
Coalinga State Hospital
05.2024 - Current
Office Technician
Coalinga State Hospital-Department Of Police Servi
08.2018 - 05.2024
Office Technician
Coalinga State Hospital-Accounting
01.2017 - 08.2018
Office Technician
Avenal State Prison
08.2015 - 01.2017
Softlines Associate
Kamart
04.2015 - 09.2015
Cashier
Taco Bell/KFC
08.2011 - 04.2015
Shift Manager
McDonald's
06.2008 - 07.2011
Some College
West Hills College - Coalinga
High School Diploma -
Magnolia High School