Dulce Loredo
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at Wingstop Restaurant, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective team collaboration and streamlined operations. Skilled in cash register operation and maintaining high safety standards, consistently achieving operational goals and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
7 Eleven Store
Houston, TX
04.2025 - 11.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, coordinating restocking to maintain product availability.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Resolved customer complaints promptly, enhancing overall dining experience satisfaction.
- Implemented process improvements that streamlined kitchen workflows and reduced wait times.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Shift Leader
Wingstop Restaurant
Katy
08.2022 - 08.2023
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, coordinating restocking to maintain product availability.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Resolved customer complaints promptly, enhancing overall dining experience satisfaction.
- Implemented process improvements that streamlined kitchen workflows and reduced wait times.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Mayde Creek High School
19202 Groschke Rd, Houston, TX 7708406.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Exceptional customer service
- Goal oriented
- Cash register operation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Associate
7 Eleven Store
04.2025 - 11.2025
Shift Leader
Wingstop Restaurant
08.2022 - 08.2023
High School Diploma -
Mayde Creek High School