Dulcelina Delekta
USPS, United States Postal Service
Burlingame
1
Language
24
years of professional experience
Dynamic professional with experience at USPS, excelling in customer satisfaction and cash management. Proven ability to enhance client relationships through effective communication and telephone etiquette. Skilled in cash handling and adept at managing multiple priorities, ensuring timely and accurate service delivery. Recognized for improving operational efficiency and fostering a positive work environment.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
Clerk
2 Years 9 Months- Sorted incoming mail and packages by destination, ensuring accurate routing.
- Assisted customers with postage, mailing options, and basic service inquiries.
- Learned postal regulations and followed mail-handling procedures carefully.
- Operated postal equipment to process letters, parcels, and labels efficiently.
- Prepared outgoing mail by weighing items, applying postage, and verifying addresses.
- Checked mail for damage, incomplete labeling, and delivery exceptions.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Photographer
17 Years- Consulted with clients to define session goals, style preferences, and final image requirements.
- Captured portraits, events, and product imagery using professional camera equipment and studio lighting.
- Edited and retouched images in Adobe Lightroom and Photoshop for color accuracy and consistency.
- Directed poses and expressions to produce polished, natural-looking photographs.
- Managed scheduling, session preparation, and client communication to support smooth shoot coordination.
- Maintained camera gear, lenses, and lighting equipment for reliable daily operation.
- Organized, backed up, and delivered digital files with careful attention to naming and archiving.
- Developed visual concepts and customized shoots to meet client branding and personal style needs.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Offered image proofs to help clients choose best photos from shoot.
- Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Served a diverse range of industries, including weddings, corporate events, fashion shoots, and family portraits.
- Increased social media engagement with captivating images that told compelling stories.
- Improved client satisfaction by delivering well-composed and visually appealing photographs for events.
- Enhanced brand visibility by executing compelling photo shoots for marketing materials.
- Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.
- Built and maintained strong relationships with clients, resulting in high rate of repeat business.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Developed structured archiving system for photo storage, ensuring easy access and organization of thousands of images.
- Negotiated contracts with vendors, securing cost-effective solutions for photography equipment and software.
- Achieved consistent quality in challenging lighting conditions, utilizing expert knowledge of lighting equipment and techniques.
- Implemented backup strategies for photo shoots, ensuring no critical moments were missed due to equipment failure.
- Fostered creative environments during shoots, making subjects feel comfortable and natural, which improved photo quality.
- Conducted detailed pre-shoot consultations to understand client needs, leading to highly personalized and satisfactory outcomes.
- Conducted market research to stay ahead of photography trends, integrating new styles into shoots to keep offerings fresh.
- Selected and set up appropriate props, backdrops, and lighting.
- Assisted clients with creative ideas for photography needs.
- Collaborated with clients to create engaging photo albums.
Education
High School Diploma
Associate of Arts - Photography
Skills
Telephone etiquette
Customer satisfaction
Cash handling
Cash management
Self motivation
Cash register operation
Cooperative attitude
Adaptability and flexibility
Team leadership
Customer service excellence
Problem-solving abilities
Reliable and responsible
Critical thinking
Task prioritization
Creative thinking
Excellent communication
Teamwork and collaboration
Microsoft office
Customer service
Problem-solving
Multitasking Abilities
Scanning and copying
Handling payments
Mail processing
Mail handling
Languages
Spanish
Professional Working
Timeline
Clerk
USPS, United States Postal Service
01.2024 - CurrentRead More
Photographer
Dulce's Photos (Self Employed)
03.2003 - 03.2020Read More
Albuquerque High School
High School Diploma
Read More
Southwest School Of Arts And Crafts
Associate of Arts from Photography
Read More