Marcela Aguilar Ramirez
Orlando
Summary
A dedicated customer service professional with a strong background in dental office administration and patient relations. Experienced in front desk coordination and insurance processing, ensuring patients feel welcomed and valued at all times. Adept at managing Medicare, Medicaid, and PPO insurance claims, as well as handling billing and payment processing with accuracy. Currently pursuing pre-nursing studies at Valencia College to advance a career in healthcare, demonstrating a passion for continuous learning and patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator & Insurance Specialist
Hallmark Dental
08.2024 - Current
- Provide exceptional customer service, ensuring patients feel welcomed and valued from arrival to departure.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Verify and process Medicare, Medicaid, and PPO insurance claims efficiently and accurately.
- Assist with financial management, including patient billing, insurance claims, and payment processing.
- Maintain accuracy in documentation, utilizing ADA dental codes for insurance submissions and treatment planning.
- Utilize dental office software (Open Dental, Open Edge, X-Charge) and communication tools (Adit Communications) to manage daily office tasks and patient records effectively.
Cashier
DD Discount
10.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
Dominos Pizza Inc.
07.2022 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Nursing
Valencia College
Orlando, FL05-2028
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2024
High School Diploma -
Cypress Creek High
Orlando, FL05-2022
Skills
- Patient Relations & Customer Service Excellence
- Insurance Verification & Billing (Medicare, Medicaid, PPO)
- Financial Management & Payment Processing
- Knowledge of ADA Dental Coding
- Proficient in Open Dental, Open Edge, X-Charge, Adit Communications
- Strong Organizational and Multitasking Abilities
- Passion for Healthcare & Continuous Learning
Certification
- Customer Service and Healthcare Communication Training
- Dental Office Software and Insurance Processing Training
- Microsoft Programs certified
Languages
Fluent in English and Spanish
Timeline
Front Desk Coordinator & Insurance Specialist
Hallmark Dental
08.2024 - Current
Cashier
DD Discount
10.2023 - 08.2024
Manager
Dominos Pizza Inc.
07.2022 - 10.2023
Bachelor of Science - Nursing
Valencia College
Associate of Arts - General Studies
Valencia College
High School Diploma -
Cypress Creek High
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