Dulcinea Cathcart
San Francisco,CA
Summary
Enthusiastic professional experienced with excellent customer service in a fast-paced environment. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Collaborative, adaptable and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Knowledge of POS system operations and food safety/ sanitation regulations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Server
Firefly Restaurant
San Francisco, California
07.2022 - Current
- Deliver exceptional customer service in a high-volume dining environment.
- Recommend menu items based on customer preferences and dietary restrictions.
- Display enthusiasm and knowledge about the restaurant's menu including beverage pairings.
- Communicate effectively with kitchen staff regarding customer allergies or special requests.
- Perform opening and closing duties in a timely manner, as well as cleaning duties throughout the shift.
- Train new employees on restaurant procedures and plating techniques.
Server/Host/Take-out
Flour+Water Pizzeria
San Francisco
09.2021 - 07.2022
- Take orders from guests dining in and ordering out in a friendly manner.
- Managed dining area by ensuring cleanliness and organization throughout service shifts.
- Collaborated with kitchen staff to facilitate timely order delivery and meal preparation.
- Maintained knowledge of menu offerings, ingredients, and daily specials for informed service.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
Associate Manager/Buyer
Buffalo Exchange
03.2016 - 11.2020
Nail Technician
Hello Birdie
San Diego, California
07.2015 - 10.2018
Education
Some College (No Degree) - Studio Arts
San Francisco State University
San Francisco, CASkills
- Customer service
- Menu knowledge
- Point-of-sale operation
- Food safety
- Staff training
Certification
- RBS certified
- California Food Handler’s card
References
References available upon request.
Timeline
Server
Firefly Restaurant
07.2022 - Current
Server/Host/Take-out
Flour+Water Pizzeria
09.2021 - 07.2022
Associate Manager/Buyer
Buffalo Exchange
03.2016 - 11.2020
Nail Technician
Hello Birdie
07.2015 - 10.2018
Some College (No Degree) - Studio Arts
San Francisco State University