Duncan Laursen
Roseville,CA
Summary
Results-oriented Shift Lead experienced in supervising busy shifts while maintaining high customer service standards. Skilled in training new employees, resolving customer complaints, and ensuring workflow efficiency, with a commitment to quality assurance and team collaboration.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Lead
Dutch Bros
Roseville, CA
08.2021 - Current
- Supervised team members during busy shifts, ensuring smooth operations and customer satisfaction.
- Trained new employees on company policies and customer service standards, ensuring quality products were served.
- Communicated daily goals and expectations to team members effectively.
- Responded to customer inquiries and complaints professionally.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to team members, monitoring completion to maintain workflow efficiency.
- Guided newly hired staff, enhancing their skills and ensuring consistent adherence to service standards.
Education
Woodcreek Highschool
Roseville, CA 01-2021
Aviation
Norcal Flight Center
Lincoln, CA08-2026
Skills
- Customer service
- Employee training
- Staff training
- Leadership
- Workflow coordination
- Quality assurance
- Collaboration
- Client relations
Accomplishments
- Eagle Scout - (April 21st 2021)
Certification
- Student Pilot License
Timeline
Shift Lead
Dutch Bros
08.2021 - Current
Woodcreek Highschool
Aviation
Norcal Flight Center