Dunia Gonzalez
Austin,TX
Summary
Hospitality professional with extensive experience in managing and supervising waitstaff to ensure top-tier service. Known for strong focus on teamwork and delivering consistent results. Reliable and adaptable, consistently meeting evolving needs of restaurant environment with excellent organizational and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Waitress Supervisor
El Pedregal
03.2012 - 04.2022
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Monitored dining area to ensure all guests received attentive service without delays.
- Managed inventory effectively to prevent shortages and reduce waste.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Supervised food presentation and plating to enhance visual appeal.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Served consistent portions following recipes and control standards.
Education
Federico Engels
Habana, Cuba07.2006
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Sales Promotion
- Customer Service
- Relationship Building
- Food Safety
- Food presentation
- Food safety understanding
- Team Collaboration
- Cooking
- Recipes and menu planning
- Teamwork and Collaboration
- Time Management
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Waitress Supervisor
El Pedregal
03.2012 - 04.2022
Federico Engels
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