Dunia Gutierrez
Tampa,FL
Summary
Experienced in member advocacy with strong knowledge of developing and implementing strategies to improve member satisfaction. Skilled at resolving complex issues, providing comprehensive support, and strengthening relationships between organization and members. Impact made by driving improvements in member engagement and operational processes that enhanced overall member experience. Showcased leadership skills through proactive communication, problem-solving abilities, and commitment to professional growth.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Senior Member Advocate
Suncoast Credit Union
Tampa, Fl
02.2023 - Current
- Assisted members with inquiries and concerns regarding services and benefits.
- Facilitated communication between members and various departments to resolve issues.
- Maintained up-to-date knowledge of company policies and member resources.
- Mentored new employees by guiding and teaching them how to follow the correct procedures.
- Volunteered in the community in financial education events, and free tax filing services.
- Implemented new ideas to keep the team engaged as a Culture Boost Cheerleader.
- Assisted the branch manager to conduct quarterly required training and audits.
- Assured the branch operations and procedures stayed within compliance requirements by implementing new processes.
- Assisted the manager by completing a weekly schedule rotation for member advocates.
IV Technician
Omnicare
Tampa, Fl
01.2022 - 02.2023
- Prepared and administered intravenous medications following safety protocols.
- Maintained accurate inventory of IV supplies and equipment.
- Collaborated with healthcare professionals to ensure patient care quality.
Lead Pharmacy Technician
CVS Pharmacy
Tampa, Florida
11.2019 - 12.2022
- Supervised daily pharmacy operations and workflow efficiency.
- Trained new pharmacy technicians on procedures and best practices.
- Managed inventory levels to ensure medication availability and compliance.
- Conducted performance evaluation and provided feedback.
Education
Associate of Applied Science - Management And Organizational Leadership
Saint Petersburg College
Tampa, FL 08.2025 - 07.2025
Leadership Excellence Achievement Program (LEAP)
Suncoast Credit Union
07.2025 - 07.2025
Financial Counseling Certification (FICEP) -
CUNA
05.2024 - 07.2025
Skills
- Member service
- Financial counseling
- Project management
- Team building
- Mentorship
- Active listening
- Conflict resolution
- Performance coaching
- Attention to detail
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Associate of Applied Science - Management And Organizational Leadership
Saint Petersburg College
08.2025 - 07.2025
Leadership Excellence Achievement Program (LEAP)
Suncoast Credit Union
07.2025 - 07.2025
Financial Counseling Certification (FICEP) -
CUNA
05.2024 - 07.2025
Senior Member Advocate
Suncoast Credit Union
02.2023 - Current
IV Technician
Omnicare
01.2022 - 02.2023
Lead Pharmacy Technician
CVS Pharmacy
11.2019 - 12.2022