Dupree Ross
Sterling Heights,MI
Summary
Proven leader with extensive experience in staff management and operations optimization, notably at Donatos Pizzeria. Excelled in inventory control, elevating customer satisfaction, and enhancing food safety protocols. Demonstrated ability in staff development and maintaining rigorous health standards, achieving significant improvements in team efficiency and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Donatos Pizzeria
Reynoldsburg, OH
09.2021 - Current
- Manages food, labor, and costs through training, coaching, and scheduling.
- Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
- Executes plans to improve team satisfaction based on associate engagement surveys and retention measurements.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Shift Manager/Key Holder
Pizza Hut
Reynoldsburg, OH
07.2016 - 09.2021
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
Cherry Picker Operator
Union Supply
Obetz, OH
05.2019 - 10.2019
- Utilized strong communication skills to coordinate tasks with supervisors, ensuring alignment with project goals and timelines.
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Ensured timely completion of projects by effectively managing cherry picker resources and prioritizing assignments.
- Applied use of vehicle stabilizers preventing possible vehicle tipping upon extension of boom.
Education
Associate of Arts - Music History
Touro College
New York, NY04.2011
High School Diploma -
Park East High School
New York, NY06.2008
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Food safety and sanitation
- Employee Relations
Certification
- Licensed [Food Handler] - [2019-current]
Timeline
Assistant General Manager
Donatos Pizzeria
09.2021 - Current
Cherry Picker Operator
Union Supply
05.2019 - 10.2019
Shift Manager/Key Holder
Pizza Hut
07.2016 - 09.2021
Associate of Arts - Music History
Touro College
High School Diploma -
Park East High School