Durajheex Macawile
Pateros
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2025
2025
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Operations Supervisor
Ingram Micro Phils.
7 2022 - Current
- Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs
- Documenting and monitoring internal controls in support of auditing team
- Contributing to continuous improvement initiatives to optimize service quality
- Accountable for people management (selection, training, appraisal, retention, and development)
- Ensure compliance with all group, business unit and local standards, policies, and procedures
- Identifies and implements value adding ideas, standardization, and cost efficiencies
- Escalate any issue which cannot be resolved by the team
- Timely submission of daily, weekly, and monthly reports
- Ensure that the BCP back-up system is in place
- Monitor and strategize team utilization vs volume
- Facilitate the Monthly Performance Reviews with the Stakeholders
- Promote, develop, and maintain effective communication, interaction, and excellent relationship with internal customers, including ensuring their requirements are identified and consistently met
- Coach, mentor, and train members of the team as well as conducting performance review appraisals
- Performs quality audits, determines root cause analysis (RCA), and applies corrective and preventive actions (CAPA)
Material Planning and Procurement Specialist
Ingram Micro Phils.
11.2015 - Current
- Supply Chain Management: Order Management expert in synchronizing sales order and purchase order across all channels, execute the transactions throughout the entire order lifecycle, from sales order, purchase order to claims and returns
- Procures materials for manufacturing and shipment of the final product
- This includes identifying and ordering the proper quantity, negotiating pricing and shipment terms, and overseeing the timely delivery of materials needed to fulfill customer orders
- Process all orders of particular importance, complete and submit all necessary documentation from both suppliers and customers
- Experienced in RFQ (Request for Quotation), negotiation and contracting with supplier through BID process
- Ensures purchase orders and goods are delivered to customer as expected
- Collaborate claims with Finance Team to ensure accurate claims with Vendor
- Coordinating with Vendor for delivery follow-up and ETA’s
- Analyzing pending requisitions and proactively allocating stocks, prioritizing critical orders
- Collaborate RMAs with Post-Sales Team to ensure credit and replacement are processed accordingly
- Coordinating with Buying Team for Purchase Order creation to ensure BID pricing is applied
- Resolves customer order issues and oversee the process
- Overseeing the end-to-end process throughout the material lifecycle and support the entire customer lifecycle
- Assesses current orders and forecast future demand to provide adequate supplies
Master Data Specialist
Ingram Micro Phils.
11.2012 - 11.2015
- Create, amend, and maintain accurate SKU attribute information within SAP and CRM
- Responsible for keeping up to date with pricing and commercial policies rolled out by Global, in a proactive, consistent, and timely manner
- Creation, maintaining and troubleshooting pricing condition of SKU thru vendor level, customer level and material level
- Coordinate with Product Manager the pricing requirements of SKU’s and loads pricing accordingly
- Identify opportunities to drive pricing improvement and margin improvement
- Meet pre-defined Service Level Agreements to support the company’s Business Commerce Requirements
- Conformance with Global Data Standards as determined by the Global Data Governance Team
- Analyze market dynamics and be able to influence the vendors both on pricing and strategy
- Inventory Planning: Review inventory levels and production schedules for product availability
- Manage and maintain stock on hand and inventory report
- Identify and resolve discrepancies in inventory
- Maintain adequate inventory, scheduling and receiving shipments
- Predict future inventory needs, producing plans for buying based on sell-thru, Inventory and backorder
- Associate Trainer: Teach skills and knowledge to employees
- Positively influence and drive Business process & new Hire training throughout the team and meet team objectivity
- Build skills through people development, continuous improvement, and cross-functional support
Technical Support Associate
Sitel Philippines Inc.
02.2011 - 02.2012
- Responsible for supporting ISP and Telecommunication issues for New Zealand based telecommunication company
- Configuration of computer equipment to connect to the internet via modem/DSL router, dial-up and ADSL
- Configure and set up email software to be used by customer
- Sign up for a new and additional email address for clients
- Obtain general understanding of WEB Browser and application related to company offered services
- Answer’s billing inquiries and billing disputes and provide accurate solutions on a timely manner
Team Leader / Distribution & Fulfillment
Intelenet Global Phils. Inc.
01.2008 - 10.2009
- Responsible for ensuring all Sales Orders are following business Sales Guidelines
- Order Management, process orders from clients making sure availability of products and delivery time are responded accordingly
- Monitor, identify and resolve performance issues using prescribed performance management techniques
- Assuring productivity and utilization, defining KRO and appraisals
- Handles product training and updates
- Direct coordinating with other support group such as Training and Quality
Customer Service Associate
Telus International Philippines Inc.
11.2004 - 01.2008
- Responsible for responding to customer’s enrollment and billing inquiries for Texas Utility Company
- Resolves billing issues accurately in a timely manner
- Directly process of order management and back-office operations
- Ensures quality and maintain service level accordingly to specific client requirements
- Delegated as subject matter expert and assists other agent to achieve their goal
Education
Bachelor's/College Degree - Engineering (Civil)
University of Manila
Skills
SAP
Distribution Management
Product Management
Contract Negotiation
Purchasing and Planning
Pricing Analysis
Order Management
Vendor Management
Channel Partner
Customer Relationship Management
Mentorship and Coaching
Resolving Discrepancies
Awards
- Star Awards – Annual Excellence Awards, 2020, Honorable Mention
- Stellar Awardee, 2018 to 2020
- Circle of Excellence – Employee of the Year, 2016, Ingrammicro Manila Shared Service Center, 12/01/16
- Associate of the Year - For Vendor Management, 12/01/16
- POD of the Month - exceptional performance statistics, 02/01/16
- Associate of the Quarter 2015, 09/01/15
- Impact Award - exceptional performance statistics, 08/01/15
- Spotlight Award - for Associate Trainer, 06/01/15
- Leadership and Engagement Award of Distinction - Category of Training, 03/01/15
- Associate of the Quarter - exceptional performance statistics, 11/01/14
Trainingsandcertificates
- Design Thinking: Implementing the Process, 10/01/20
- SAP MM (Materials Management), 10/01/20
- Introduction to SAP HANA, 07/01/19
- Intelligent ERP with SAP S/4HANA Cloud, 07/01/19
- Introduction to Ariba, 08/01/19
- Procurement Innovation – SAP Ariba and S4HANA, 08/01/19
- Occupational Safety and Health Training Course, 06/01/19
- Safety Officer 1 (S01) Pursuant to RA 11058 and D.O. 198-18, 06/01/19
- The 7 Habits of Highly Effective People, 01/01/18
- Emerging Leaders Program, 01/01/18
- Presentation Skills, 01/01/18
- Hire Great, 12/01/17
- Mentorship Program, 09/01/17
- Coaching, 03/01/17
- Six Sigma Training - Certificate of Achievement, 05/01/13
Certification
Intelligent ERP with SAP
Timeline
Intelligent ERP with SAP
07-2019
Material Planning and Procurement Specialist
Ingram Micro Phils.
11.2015 - Current
Master Data Specialist
Ingram Micro Phils.
11.2012 - 11.2015
Technical Support Associate
Sitel Philippines Inc.
02.2011 - 02.2012
Team Leader / Distribution & Fulfillment
Intelenet Global Phils. Inc.
01.2008 - 10.2009
Customer Service Associate
Telus International Philippines Inc.
11.2004 - 01.2008
Operations Supervisor
Ingram Micro Phils.
7 2022 - Current
Bachelor's/College Degree - Engineering (Civil)
University of Manila
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