Duran Gifford

Finish Line

03.2012 - 05.2025

Maximized sales and minimized shrinkage through excellent customer service and standard practices.
Promoted team collaboration, performance, and efficiency by maintaining healthy environments focused on mutual success.
Approved regular payroll submissions for employees.
Managed inventory control, cash control, and store opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Reported issues to higher management with great detail.
Implemented business strategies, increasing revenue, and effectively targeting new markets.