Duran Miller
Essex,MD
Summary
Dedicated and results-driven Five Guys Shift Lead with a solid background in leading and supervising restaurant operations. proven ability to maintain the highest standards of quality, cleanliness, and customer service. Skilled in staff training ensuring a positive work environment that fosters teamwork and performance. Committed to upholding the reputation of the company while consistently delivering exceptional dining experiences for customers.
Overview
8
8
years of professional experience
Work History
Shift Manager/Key Holder
Five Guys
04.2016 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed and motivated employees to be productive and engaged in work.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Accomplished multiple tasks within established timeframes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
No Degree - Business Administration
Morgan State University
Baltimore, MD05.2025
Skills
- Team Leadership
- Customer Service
- Store Organization
- Goal Setting
- Drawer Balancing
- Inventory Management
- Staff Training
- Task Delegation
- Revenue Forecasting
Timeline
Shift Manager/Key Holder
Five Guys
04.2016 - Current
No Degree - Business Administration
Morgan State University