Duran J. Coc
Summary
Highly motivated and customer-focused call center representative with 6 months of experience in providing exceptional customer service and support. A disciplined and dedicated professional with a strong work ethic, complemented by 4 years of military service. Skilled in effectively resolving customer issues, providing accurate information, and promoting customer satisfaction. Possesses excellent communication skills, multitasking abilities, and a commitment to mission success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Transparent BPO
05.2022 - 11.2022
- Responded to customer inquiries via phone, email in a timely and courteous manner.
- Provided accurate and detailed information about products, services, pricing, promotions, and company policies.
- Resolved customer issues and complaints by actively listening, analyzing problems, and offering effective solutions.
- Processed customer orders, verified order details, and facilitated smooth order fulfillment.
- Demonstrated empathy and patience when addressing customer concerns, maintaining a positive customer experience even in challenging situations.
- Identified opportunities to upsell or cross-sell additional products or services based on customer needs and preferences.
Soldier
Belize Defense Force
04.2018 - 04.2022
- Executed military operations, following orders and directives from superiors to accomplish assigned tasks.
- Demonstrated proficiency in weapons handling, ensuring safe and accurate usage in training and combat situations.
- Maintained exceptional physical fitness and readiness through regular training exercises.
- Demonstrated resilience and mental toughness in challenging and high-pressure situations.
- Adhered to strict security protocols, ensuring the confidentiality and protection of sensitive information.
Education
Unfinished | Associate in Music - Music
St. John's College Junior College
Belize, CA01.2022
High School Diploma - Business
Belmopan Comprehensive School
Belize, CA07.2019
Skills
- Excellent verbal and written communication skills
- Quick decision-making and problem-solving capabilities
- Active listening and empathy
- Ability to handle high-pressure situations with professionalism
- Attention to detail and accuracy in documentation
- Commitment to continuous learning and improvement
- Disciplined and dedicated work ethic
Languages
English
Native or Bilingual
Additional Information
- Authorized to work in the United States
Timeline
Customer Service Representative
Transparent BPO
05.2022 - 11.2022
Soldier
Belize Defense Force
04.2018 - 04.2022
Unfinished | Associate in Music - Music
St. John's College Junior College
High School Diploma - Business
Belmopan Comprehensive School
Similar Profiles
Aldane NewlandAldane Newland
Sr .SYSTEM ADMINISTRATOR at Transparent BPOSr .SYSTEM ADMINISTRATOR at Transparent BPO
Diamond StuartDiamond Stuart
Customer Service Representative at Transparent BPOCustomer Service Representative at Transparent BPO
Armando OprescuArmando Oprescu
Customer Service Representative at Transparent BPOCustomer Service Representative at Transparent BPO
HEATHER SANDUSKYHEATHER SANDUSKY
Vice President, Training at Transparent BPOVice President, Training at Transparent BPO
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go