Durrell Scott
Windsor Mill,MD
Summary
Tech-savvy Retail Specialist with over five years of customer service experience. Skilled in explaining products to enhance user experience and satisfaction. Efficient in fast-paced settings, contributing to team success and customer loyalty. Passionate about technology support and ongoing skill development.
Overview
2
2
years of professional experience
Work History
Server
The Cheesecake Factory
05.2025 - Current
- Cultivated welcoming, people-first experiences for high volumes of guests through attentive service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Managed customer concerns to ensure satisfaction.
- Balanced speed, accuracy, and professionalism during peak hours while collaborating with team members.
Server
Olive Garden
12.2024 - 08.2025
- Ensured friendly, consistent service aimed at building trust with returning customers.
- Clarified guest needs through effective communication to provide accurate recommendations.
- Upheld high service standards while remaining composed in a fast-paced environment.
- Prepared dining area by thoroughly cleaning tables and chairs for new customers.
- Maximized sales by promoting desserts, appetizers, and specialty drinks.
Retail Sales Associate
Champs Sports
12.2023 - 08.2024
- Facilitated customer product selection by identifying needs and explaining features clearly.
- Utilized strong product knowledge to drive sales and enhance customer engagement.
- Operated point-of-sale systems, ensuring accurate transaction processing and inventory management.
- Guided customers in selecting athletic gear and footwear, aligning choices with preferences.
Education
High School Diploma -
Arlington Baptist
Baltimore, MD05-2017
Skills
- Clear communication
- Non-technical communication
- Device setup
- Troubleshooting
- Basic technical support
- Hardware fundamentals
- Software fundamentals
- Networking basics
- Customer engagement
- Relationship building
- Problem resolution
- Sales support
- Product explanation
- Team collaboration
- Fast-paced environments
- Point of sale (POS) system operations
- Sales techniques
- Strong work ethic
- Data entry
- Upselling techniques
- Persuasion skills
- Market awareness
- Exceptional customer service
- Cash handling
Timeline
Server
The Cheesecake Factory
05.2025 - Current
Server
Olive Garden
12.2024 - 08.2025
Retail Sales Associate
Champs Sports
12.2023 - 08.2024
High School Diploma -
Arlington Baptist
Additional Information
- Strong interest in Apple products, user experience, and people-centered technology support.
- Actively developing technical skills and open to ongoing training and certification.