Dury Castro
Corona,CA
Summary
Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Lakeview Cardiology
Lake Elsinore, CA
03.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Medical Assistant
Cardiologist Specialist Medical Group
Riverside, CA
10.2016 - 09.2019
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms and allergies.
Education
Associate of Science - Echocardiogram
West Coast Ultrasound Institute
Beverly Hills, CA08.2020
High School Diploma -
Lee V. Pollard High School
Corona, CA05.2012
Skills
- Schedule Management
- Resource Coordination and Allocation
- Multi-Line Telephone Systems
- Document and File Management
- Strong Organizational Skills
- Appointment Coordination
- Multitasking and Time Management
- Confidentiality and Data Protection
- Microsoft Office
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Lakeview Cardiology
03.2021 - Current
Medical Assistant
Cardiologist Specialist Medical Group
10.2016 - 09.2019
Associate of Science - Echocardiogram
West Coast Ultrasound Institute
High School Diploma -
Lee V. Pollard High School
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