Ana Maldonado
Marietta,GA
Summary
Offering strong foundation in time management and organization and eager to learn and develop in professional scheduling environment. Contributes solid grasp of planning techniques and ability to quickly adapt to new technologies and systems. Ready to use and develop problem-solving and communication skills in Desired Position role.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Dentistry and Orthodontist at Kennesaw Point
Kennesaw, GA
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Scheduler
Angela Krause Ford Lincoln
Alpharetta, GA
03.2023 - 01.2024
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Education
Medical Billing And Coding -
Chattahoochee Technical College
Marietta, GASkills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Schedule management
- Problem-solving
- Telephone etiquette
- Medical terminology
- Staff coordination
- Call management
- Patient scheduling
- Microsoft Office Suite
- Call schedule distribution
- Calendar management
- Insurance verification
- Medical billing
- Schedule verification
- Excellent communication
- Professional and mature
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Dentistry and Orthodontist at Kennesaw Point
01.2024 - Current
Scheduler
Angela Krause Ford Lincoln
03.2023 - 01.2024
Medical Billing And Coding -
Chattahoochee Technical College