Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dushawn Mejia

Carrollton,Texas

Summary

Dynamic HR professional with a proven track record at Orbital Power Inc, achieving a 25% reduction in employee turnover. Expertise in HR compliance and talent management, coupled with strategic leadership capabilities and proficiency in HRIS. Demonstrated skill in fostering professional development and enhancing labor relations through the implementation of efficient ATS systems. Committed to driving organizational success through innovative HR strategies.

Overview

12
12
years of professional experience

Work History

Customer Service/Inventory Clerk (Contractor)

Convergenz Staffing
Dallas, TX
02.2024 - Current
  • Handled customer queries about inventory products.
  • Managed billing and payment processes.
  • Responded to customer inquiries regarding orders through emails and chats.
  • Conducted inventory audits.
  • Managed call handling using CRM system.

Human Resources Generalist

Orbital Power Inc
Irving, TX
06.2022 - 07.2023
  • Reduced employee turnover by 25% within the year through effective communication of resource policies and federal laws.
  • Ensured compliance with labor and federal regulations.
  • Resolved employee issues efficiently.
  • Generated ads targeting potential candidates.
  • Screened candidates through phone calls.
  • Established benefits packages for incoming employees.
  • Oversaw all open requisitions.
  • Implemented ATS for managing new hires and applicants processing.
  • Facilitates the hiring process by collaborating with hiring managers to understand required skills and competencies for open positions.
  • Managed employment procedures from onboarding to benefits enrollment.
  • Developed employee training programs with hiring managers.
  • Conducted thorough background verifications for new hires.
  • Completed I-9 verifications.
  • Served as company representative at unemployment hearings.
  • Advised managers and employees regarding FMLA/Leave benefits.
  • Processed Worker's Compensation documents efficiently.
  • Handled payroll processing
  • Maintained accurate employee records in Paycom database.
  • Conducted offboarding for departing employees.
  • Oversaw Concur system for processing office and field staff expenses.

Executive Administrative Assistant

Arrow Lift Rentals
Dallas, TX
09.2021 - 06.2022
  • Managed communication channels for CEO by screening calls and emails.
  • Facilitated executive conference calls ensuring seamless communication.
  • Coordinated and booked transportation for trips.
  • Kept ADP system current.
  • Aided in training and onboarding new office staff.
  • Processed I-9 forms.
  • Redrafted the organization's Employees’ Policy Handbook.
  • Handled Worker's Compensation claims efficiently.
  • Supported CEO with administrative tasks.
  • Executed daily office tasks efficiently.
  • Organized various office events such as holidays and team planning.
  • Answered incoming calls to support the Customer Service/Call Center department.
  • Provided support in rental transactions.
  • Managed the procurement of office supplies and oversaw mail distribution.
  • Demonstrated meticulous attention to data entry.

Concierge Hospitality Assistant (Contractor)

JLL (Fidelity Investments)
Westlake, TX
03.2021 - 06.2021
  • Exhibited strong attention to detail.
  • Coordinated operations under FM's guidance.
  • Served as backup for front desk operations.
  • Facilitated meetings with FM to outline project scope.
  • Configured workstations.
  • Maintained efficiency in executing on-site work orders promptly.

Compliance Analyst (Contractor) Part-Time

Inglet Blair, LLC
Remote, TX
09.2020 - 02.2021
  • Reviewed mortgage documents for precise information accuracy.
  • Reviewed third-party appraisals.
  • Uploaded all mortgage documents into Doc Review system.
  • Assessed customer needs and suggested optimal solutions.
  • Prepared timely reports for Loan Officers as needed.
  • Contacted customers to obtain missing mortgage documents.

Office Manager/HR Coordinator

Advantage Solutions Marketing
Irving, TX
12.2018 - 04.2020
  • Organized company-wide events and celebrations.
  • Provided backup support to the Payroll Department when required.
  • Conducted recruitment of new candidates.
  • Administered employment eligibility verification
  • Facilitated onboarding process for new employees.
  • Handle office expenses and reimbursements in Concur.
  • Developed correspondence for onboarding staff.
  • Coordinated training via staff calendars.
  • Procured necessary office supplies and equipment.
  • Arranged travel accommodations for sales representatives and management.
  • Established productive connections with vendors, suppliers, and contractors.
  • Assisted Customer Service Dept by handling incoming calls.
  • Input customer data into the CRM system efficiently.
  • Assisted in maintaining call center operations during high demand periods.

Business Operations Coordinator

American Red Cross
Dallas, TX
11.2017 - 12.2018
  • Reconciled all invoices.
  • Facilitate onboarding process for new hires in Main Office and Disaster Department.
  • Collaborated with AARP to recruit senior candidates for office roles.
  • Responded to emergency calls for disaster victims requiring housing support.
  • Compiled data for grant proposals.
  • Developed and implemented operational policies and procedures for business operations.
  • Organized and maintained records of daily, weekly, and monthly operational activities.
  • Collaborated with other departments to ensure smooth workflow processes across the organization.
  • Identified opportunities for cost savings in business operations activities.
  • Ensured compliance with applicable laws, regulations, policies, procedures. related to business operations.
  • Prepared documents such as contracts, agreements, invoices, purchase orders., necessary for conducting day-to-day operations.
  • Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
  • Provided leadership, direction and strategic planning for business unit operations.

Mortgage Loan Processor/Customer Service Representative

Convergenz Staffing Company
Plano, TX
08.2015 - 07.2017
  • Resolved escalated calls concerning mortgage accounts.
  • Collaborated with hiring managers to enhance recruiting processes for mortgage professionals.
  • Reviewed loan applications and verified accuracy of borrower information.
  • Assessed credit reports to determine eligibility for mortgage loans.
  • Provided customer service by responding to inquiries regarding loan status.
  • Verified that all conditions of the loan have been met prior to disbursement of funds.
  • Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
  • Submitted completed loan packages to underwriting department for approval or denial decisions.
  • Ordered appraisals and title services on behalf of borrowers when necessary.
  • Examined collateral property values to ensure they meet investor guidelines.
  • Performed post-closing follow up on file completion requirements.
  • Conducted quality control reviews on closed loans for accuracy.
  • Updated clients about changes in state and federal laws governing mortgage lending practices.
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Evaluated financial statements and contacted institutions and customers to clarify details.

Mortgage Customer Service Representative

Chase Bank JP Morgan
Lewisville, TX
12.2012 - 08.2015
  • Responded to incoming calls about mortgage details.
  • Analyzed loan documentation prior to submission.
  • Verified mortgage documents to ensure accuracy.
  • Processed loans following guidelines set by mortgage investors.
  • Provided exceptional customer service to mortgage customers by responding promptly and accurately to inquiries.
  • Advised customers on loan products, rates, terms, and other related services.
  • Completed loan applications, collected necessary documents, and prepared loan packages for processing.
  • Assisted customers in understanding the mortgage process and answered questions regarding closing costs, fees, interest rates.
  • Verified financial information provided by applicants such as income statements and bank accounts.
  • Processed incoming payments from borrowers according to established procedures.
  • Maintained accurate records of all customer interactions within database system.
  • Worked with underwriters to obtain additional documentation needed to complete the loan package.
  • Ensured compliance with federal regulations when preparing loan documents.
  • Provided training support to new team members on company policies and procedures related to mortgages.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

PHR Certificate -

University of Phoenix
06.2025

Skills

  • Talent Management Expertise
  • HR Compliance Knowledge
  • Experienced with Google Office Suite
  • Proficient in Microsoft Office
  • HRIS Proficiency
  • Experience with ATS Implementation
  • Professional Development
  • Organizational Leadership
  • Strategic Leadership
  • Financial Planning
  • Virtual Meeting Coordination
  • Talent Acquisition
  • Labor Relations Management

References

References available upon request.

Timeline

Customer Service/Inventory Clerk (Contractor)

Convergenz Staffing
02.2024 - Current

Human Resources Generalist

Orbital Power Inc
06.2022 - 07.2023

Executive Administrative Assistant

Arrow Lift Rentals
09.2021 - 06.2022

Concierge Hospitality Assistant (Contractor)

JLL (Fidelity Investments)
03.2021 - 06.2021

Compliance Analyst (Contractor) Part-Time

Inglet Blair, LLC
09.2020 - 02.2021

Office Manager/HR Coordinator

Advantage Solutions Marketing
12.2018 - 04.2020

Business Operations Coordinator

American Red Cross
11.2017 - 12.2018

Mortgage Loan Processor/Customer Service Representative

Convergenz Staffing Company
08.2015 - 07.2017

Mortgage Customer Service Representative

Chase Bank JP Morgan
12.2012 - 08.2015

PHR Certificate -

University of Phoenix

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Dushawn Mejia