Proactive and organized professional with a strong background in client relationship management and strategic growth initiatives. Known for exceptional multitasking abilities and a commitment to achieving positive outcomes for commercial partners.
Overview
10
10
years of professional experience
Work History
Commercial Parts Professional
Advance Auto Parts
Cocoa, FL
06.2019 - Current
Oversaw strategic initiatives for a team of mobile and commercial parts pros, focusing on partnership development and market expansion.
Managed strategic initiatives within commercial program to achieve significant business expansion, approaching $2 million in annual sales.
Achieved recognition as multiple-time recipient of Million Dollar Club award for outstanding sales performance.
Acquired insights through cross-training in commercial account management to guide future professional decisions.
Engaged in promotional events to gain insights into programs that support commercial partner success.
Enhanced partnership development by proactively addressing customer needs and ensuring positive outcomes.
Built and maintained network of second source suppliers.
Collaborated with sales team to identify new business opportunities, leading to expansion into new markets.
Supported management with financial reporting tasks to ensure accurate budgeting and forecasting for the department.
Mentored junior team members on best practices in commercial parts sales, contributing to their professional development.
Assistant Store Manager
Advance Auto Parts
Titusville, FL
12.2017 - 06.2019
Supervised daily store operations, ensuring exceptional customer service and compliance with company policies.
Trained and mentored staff on product knowledge and sales techniques, enhancing team performance and engagement.
Implemented inventory management practices, reducing stock discrepancies and improving order accuracy.
Analyzed sales data to identify trends, driving strategic decisions to optimize product placement and promotions.
Coordinated promotional events and store displays, increasing customer foot traffic and boosting sales visibility.
Developed employee schedules to ensure optimal staffing levels during peak hours, enhancing operational efficiency.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Retail Parts Professional
Advanced Auto Parts
Cocoa, FL
08.2016 - 12.2017
Provided exceptional customer service by assisting customers with product selection and inquiries.
Managed inventory levels, ensuring accurate stock counts and timely replenishment of parts.
Collaborated with team members to streamline workflows and enhance operational efficiency in the store.
Trained new staff on product knowledge, point-of-sale systems, and customer engagement techniques.
Analyzed sales trends to optimize inventory management and identify high-demand products.
Led initiatives for process improvements that enhanced customer satisfaction and reduced wait times at the counter.
Actively participated in weekly meetings discussing ways to improve store performance metrics.
Utilized point-of-sale system efficiently for order processing, inventory control, and reporting functions.
Participated in ongoing professional development opportunities to expand expertise in the automotive field.