DUSTIN CRAIG
Crystal Lake,IL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
8
8
years of professional experience
Work History
OPERATIONS MANAGER
ECHO GLOBAL LOGISTICS
07.2021 - Current
- Build relationships with clients through constant contact and advocacy by offering advice, solutions, and proactive issue management
- Monitor, improve, and report upon key performance indicators including financial performance of accounts and team productivity
- Ensure operations excellence by training, developing, and managing my account team
- Conduct market research to proactively communicate industry trends that will impact our client’s business
- Create and manage reporting for clients and carriers; complete root cause analysis and related ad hoc projects as required
SENIOR ACCOUNT EXECUTIVE
ECHO GLOBAL LOGISTICS
09.2018 - 07.2021
- Run daily, weekly, and monthly on time performance reports to send out to existing clients
- Take lead on continuous improvement calls with clients to notify them of any trends or issues we are seeing and provide solutions
- Assist other team members with short paying and voiding carrier invoices
ACCOUNT EXECUTIVE
ECHO GLOBAL LOGISTICS
09.2016 - 09.2018
- Manage existing key account relationships and offer solutions based on shipping patters and needs
- Confidently problem solve and issues, such as a missed pickup, late delivery, damaged freight, or incorrect billing
- Ensure accuracy and timeliness of billing while proactively notifying client of any changes
INTERNATIONAL MILITARY MOVE COUNSELOR
SIRVA
05.2015 - 09.2016
- Manage and monitor all aspects of logistics from pickup to delivery while providing stellar customer service
- Partner with agents and vendors to ensure efficient transportation of each shipment
- Adhere to all Military guidelines by efficiently and effectively tracking crucial government data
Education
Bachelor of Science - Business Administration, Organizational Leadership & Management
ILLINOIS STATE UNIVERSITY
Normal. IL05.2014
Skills
- Microsoft Office Expertise
- Project Management
- Client Relations
- Customer Relationship Management
- Solution Development
- Team Leadership
- Continuous Improvements
Timeline
OPERATIONS MANAGER
ECHO GLOBAL LOGISTICS
07.2021 - Current
SENIOR ACCOUNT EXECUTIVE
ECHO GLOBAL LOGISTICS
09.2018 - 07.2021
ACCOUNT EXECUTIVE
ECHO GLOBAL LOGISTICS
09.2016 - 09.2018
INTERNATIONAL MILITARY MOVE COUNSELOR
SIRVA
05.2015 - 09.2016
Bachelor of Science - Business Administration, Organizational Leadership & Management
ILLINOIS STATE UNIVERSITY