Dustin Craig
Crystal Lake,IL
Summary
Operations leader with 10 years of progressive experience in logistics and supply chain management, including 3+ years directing multi-functional teams in high-volume transportation and distribution operations. Proven track record driving performance metrics, implementing continuous improvement initiatives, and delivering operational excellence. Experienced in full staffing lifecycle management, KPI optimization, and cross-functional collaboration. Seeking to leverage logistics operations expertise in a fulfillment center environment.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
Echo Global Logistics
Chicago, IL
03.2024 - Current
- Direct daily operations for logistics account teams, ensuring service level agreements and performance targets are met across high-volume freight operations
- Lead, coach, and develop team of operations professionals; conduct performance reviews, manage performance improvement plans, and make personnel decisions including hiring and terminations
- Drive continuous improvement initiatives using root cause analysis and Lean principles, resulting in measurable gains in on-time performance and cost efficiency
- Monitor and report on key performance indicators including financial performance, team productivity, and customer satisfaction metrics
- Collaborate with cross-functional partners (Finance, IT, Carrier Operations) to secure resources and implement process improvements
- Manage client relationships through proactive communication, issue resolution, and strategic account planning
Operations Manager
Echo Global Logistics
chicago, IL
07.2021 - 03.2024
- Managed operations team responsible for coordinating freight movements across national distribution network
- Built and maintained relationships with carrier partners and distribution facilities to ensure operational excellence
- Developed and implemented standardized processes for exception management, reducing shipment delays
- Trained and mentored team members on operational procedures, performance expectations, and professional development
- Created and maintained operational reporting dashboards; performed root cause analysis on service failures
Senior Account Executive
Echo Global Logistics
chicago, illinois
09.2018 - 07.2021
- Managed portfolio of key accounts, coordinating logistics operations and ensuring service delivery excellence
- Led continuous improvement initiatives with clients, identifying operational inefficiencies and implementing solutions
- Led continuous improvement initiatives with clients, identifying operational inefficiencies and implementing solutions Generated daily, weekly, and monthly performance reports; presented metrics and improvement plans to client
- Mentored junior team members on account management best practices and operational procedures
- Collaborated with carrier operations and billing teams to resolve invoicing discrepancies and service issues
Account Executive
Echo Global Logistics
chicago, IL
09.2016 - 09.2018
- Managed client relationships and coordinated freight operations based on shipping patterns and business needs
- Resolved operational issues including missed pickups, late deliveries, damaged freight, and billing discrepancies
- Resolved operational issues including missed pickups, late deliveries, damaged freight, and billing discrepancies Ensured accuracy and timeliness of billing processes; proactively communicated changes to clients
- Built strong carrier relationships to ensure capacity availability and service reliability
International Military Move Counselor
SIRVA
Oakbrook Terrace, Illinois
05.2015 - 09.2016
- Managed end-to-end logistics operations for military household goods shipments, coordinating pickup and delivery across domestic and international distribution points
- Partnered with warehouse agents and transportation vendors to ensure efficient movement of shipments through origin and destination facilities
- Maintained strict compliance with military regulations and government documentation requirements
- Delivered exceptional customer service while managing high-volume caseload with competing priorities
- Tracked and reported on shipment status, ensuring visibility and accountability throughout the supply chain
Education
Bachelor of Science - Business Administration
Illinois State University
Normal, IL05-2014
Skills
- Transportation Management Systems (TMS)
- Microsoft Office Suite (Excel, PowerPoint, Word) – Advanced
- Data Analysis & Reporting
- Carrier Network Management
- Client Relationship Management
- Cross-Functional Collaboration
- Operations Management & Process Improvement
- Team Leadership & Development
Timeline
Senior Operations Manager
Echo Global Logistics
03.2024 - Current
Operations Manager
Echo Global Logistics
07.2021 - 03.2024
Senior Account Executive
Echo Global Logistics
09.2018 - 07.2021
Account Executive
Echo Global Logistics
09.2016 - 09.2018
International Military Move Counselor
SIRVA
05.2015 - 09.2016
Bachelor of Science - Business Administration
Illinois State University