Self-driven, experienced and effective. Over 10 years' experience in management, training and customer service. Enthusiastic, personable and highly motivated.
Overview
11
11
years of professional experience
Work History
Store Manager
Ashley Home Store
Baton Rouge, LA
01.2020 - 12.2020
Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to the team.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Conducted ongoing staff development to help employees achieve growth within job roles.
Applied performance data to evaluate and improve operations and individual employee opportunities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a safe platform for all to voice concerns.
Subject Matter Expert
Ashley Home Store
Houston, TX
11.2018 - 01.2020
Traveled throughout the market training newly acquired stores on Storis Software.
Coordinated with IT assembling, installing and testing new equipment.
Trained employees in understanding general functions of newly installed equipment.
Mentored new hires, resulting in stronger staff development and increased productivity.
Recognized and tapped talented staff to fill key positions and maximize productivity.
Sales and Marketing Manager
Gasket Guy Of Houston
Houston, TX
01.2014 - 11.2018
Established a company presence acquiring over 500 clients in the first year.
Cultivated and maintained strategic alliances with over 85% of first-time clients.
Networked within several companies, expanding the growth of sales by 60%.
Assistant Manager
Braum's
Oklahoma City, OK
01.2010 - 01.2014
Oversaw all daily preparations and ensuring of quality standards.
Led and directed team members on effective methods, operations and procedures.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
High School Diploma -
Oklahoma State University - Oklahoma City
Oklahoma City, OK
Skills
Networking
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Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Linux
MacOS
Windows
Quote
"The universe is under NO obligation to make sense to you."