Jennifer Gessner
Princeton,IN
Summary
Customer-focused professional with over 25 years of experience in customer service and sales. Recognized for building strong client relationships, delivering exceptional service, and consistently achieving sales goals. Skilled in handling complex customer needs with patience and professionalism while driving business growth through effective communication, upselling, and problem resolution.
Overview
25
25
years of professional experience
Work History
Store Manager
Giant Oil - On the Fly
Haubstadt, IN
07.2025 - 09.2025
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
Business Office Manager
RiverOaks Health Campus
Princeton, IN
01.2025 - Current
- Financial Management: Overseeing accounts receivable and accounts payable.
- Billing and Collections: Managing billing processes, including month-end
- Data Management: Maintaining accurate records and filing systems, including resident information and census records.
- Office Management: Managing office supplies, maintaining office equipment, and ensuring a clean and organized work environment.
- Resident Family Support: Key support person for residents and their families, assisting with resources and tools to help financially.
Administrative Assistant
Centenary United Methodist Church
Evansville, US
04.2024 - 07.2024
- Managed office communications, ensuring timely responses and streamlined scheduling.
- Maintained records and databases, improving data accuracy and accessibility.
- Coordinated volunteer activities, enhancing overall volunteer participation.
Patient Access Specialist II
Deaconess Healthcare
Princeton, IN
03.2021 - 12.2023
- Promoted strong interdepartmental relationships, facilitating seamless communication between patients, medical staff, and insurance providers for optimal care coordination.
- Provided compassionate support to patients during registration, addressing concerns and ensuring a positive experience from the first point of contact.
- Maintained meticulous patient records and insurance information, ensuring compliance with healthcare regulations and minimizing errors in billing processes.
Business Account Manager/Outside Sales - Public Sector
Verizon Wireless
Evansville, IN
06.2000 - 02.2021
- Facilitated seamless integration of services, improving operational efficiency for government clients.
- Tailored communication solutions for government clients, enhancing operational efficiency.
- Managed sales forecast for management.
- Created trusted relationships with government officials and staff, promoting long-term customers.
Education
License/Certificate - Medical Billing And Coding
Ross Medical Education Center
Remote03.2026
Associate of Applied Science - Business Administration And Management
Indiana Business College (dba Harrison College)
Evansville, IN03.1997
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Relationship building
- Networking
- Sales strategy development
- Sales presentations
- Objection handling
- Up-selling
Timeline
Store Manager
Giant Oil - On the Fly
07.2025 - 09.2025
Business Office Manager
RiverOaks Health Campus
01.2025 - Current
Administrative Assistant
Centenary United Methodist Church
04.2024 - 07.2024
Patient Access Specialist II
Deaconess Healthcare
03.2021 - 12.2023
Business Account Manager/Outside Sales - Public Sector
Verizon Wireless
06.2000 - 02.2021
License/Certificate - Medical Billing And Coding
Ross Medical Education Center
Associate of Applied Science - Business Administration And Management
Indiana Business College (dba Harrison College)
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