Dustin Hinds
Tulsa,Oklahoma
Summary
Motivated and skilled at meeting customer needs. Stay on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapt quickly to new needs and policies. Reliable and punctual
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Alorica
Tulsa , United States
2021.03 - 2021.12
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Applied strong communication and negotiation skills regarding credits to customer accounts.
- Entered customer information into customized computer system with [Software] to document and organize client records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed escalated customer service issues to save customer relationships.
Cook
Crow Creek Tavern
Tulsa , Oklahoma
2020.01 - 2020.07
- Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review
- Operated all kitchen equipment
- Covered kitchen needs by cross-training in different positions and filling in for absent team members
- Met fast-paced customer demands by cooking meals each day with consistent quality
- Prepared multiple orders simultaneously
- Measured and mixed ingredients to follow recipes, cooking items according to instructions.
Roller Operator
Allan Edwards
Tulsa , Oklahoma
2018.07 - 2020.01
- Kept equipment in good working order with regular inspections and maintenance checks
- Moved materials around with overhead crane and forklift.
- Maintained material and equipment records
- Responsible for making a product within tolerance
- Problem solving.
Band Saw Operator
Interstate Steel
Tulsa , Oklahoma
2014.03 - 2018.06
- Managed work area cleanliness and safety, removing waste and organizing supplies and tools
- Improved alignment by adjusting saw blades with hand tools, wheels, or levers
- Set up equipment quickly to meet production goals and performance targets
- Planned accurate production runs by carefully reading specifications and examining logs
- Maintained proper operation, monitoring machinery, adjusting settings and clearing jams
- Kept cuts clean by sharpening or replacing worn blades and bands
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Collaborated with team members to meet daily demands and handle challenging projects
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Enhanced customer satisfaction with fast, knowledgeable customer service.
Sales Associate
Anchor Paint
Tulsa , Oklahoma
2010.02 - 2014.01
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Highland High School
Skills
- Responding to Difficult Customers
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Complex Product Knowledge
- Computer Proficiency
- Patient and Empathetic
Timeline
Customer Service Agent
Alorica
2021.03 - 2021.12
Cook
Crow Creek Tavern
2020.01 - 2020.07
Roller Operator
Allan Edwards
2018.07 - 2020.01
Band Saw Operator
Interstate Steel
2014.03 - 2018.06
Sales Associate
Anchor Paint
2010.02 - 2014.01
Highland High School