Dustin Jackson
Bethel,AK
Summary
Efficient Lead Ramp Service Agent known for productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in aircraft handling, safety compliance, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation on the ground.
Overview
4
4
years of professional experience
Work History
Lead Ramp Service Agent
Alaska Airlines
Bethel, AK
05.2023 - 08.2026
- Directed ramp service agents during Alaska Airlines turnaround operations.
- Monitored and directed ramp personnel to ensure safe and efficient aircraft loading and unloading operations.
- Loaded and unloaded baggage, freight, and mail for Alaska Airlines flights.
- Marshaled aircraft and guided ground equipment to parking positions.
- Inspected belt loaders, tugs, and baggage carts before use.
- Monitored ramp areas for hazards and enforced airline safety compliance.
- Communicated effectively with customers regarding their luggage inquiries and needs.
Lead Ramp Service Agent
Grant Aviation Inc.
Bethel, Alaska
02.2022 - 04.2023
- Directed ramp service agents during Grant Aviation turnaround operations
- Monitored and directed ramp personnel to ensure safe and efficient aircraft loading and unloading operations.
- Coordinated with other departments to ensure smooth flow of passengers, baggage, cargo, mail and freight from check-in to aircraft departure.
- Loaded and unloaded baggage, freight, and mail for Grant Aviation flights.
- Coordinated deicing and winter ramp procedures with flight crews.
- Monitored ramp areas for hazards and enforced airline safety compliance.
- Loaded and unloaded baggage carts based on customer airline schedules.
- Communicated effectively with customers regarding their luggage inquiries and needs.
- Monitored the condition of ground support vehicles including brakes, tires, engines.
- Conducted daily safety inspections of ground service equipment.
Education
Mt. Edgecumbe High School
Sitka, AKSkills
- Ramp management
- Turnaround coordination
- Aircraft marshaling
- Ground support operations
- Deicing procedures
- Safety inspections
- Ramp safety procedures
- Safety compliance
- Baggage handling
- Cargo loading
- Cargo handling
- Load planning
- Passenger assistance
- Customer communication
- Problem solving
- Team leadership
- Airport security regulations
- Ground support operations operation
Timeline
Lead Ramp Service Agent
Alaska Airlines
05.2023 - 08.2026
Lead Ramp Service Agent
Grant Aviation Inc.
02.2022 - 04.2023
Mt. Edgecumbe High School