Dustin Smith
Sun City Center,FL
Summary
Accomplished leader with a proven track record at Sam's Club, enhancing operational efficiency and product assortment. Skilled in inventory management and team development, I've driven service improvements and market analysis to achieve significant results. My approach fosters employee engagement and customer satisfaction, showcasing a blend of strategic insight and interpersonal effectiveness. Driven Merchandising Manager with 11 years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers.
Overview
14
14
years of professional experience
Work History
General Merchandise Manager
Sam's Club
05.2018 - Current
- Championed ongoing process improvements aimed at enhancing operational efficiency throughout all aspects of general merchandise management.
- Conducted comprehensive market research to inform purchasing decisions and ensure a competitive product assortment.
- Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
- Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
Market Personnel Manager
Sam's Club
03.2016 - 05.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Devised hiring and recruitment policies for 2100-employee market.
Overnight Manager
Sam's Club
01.2013 - 03.2016
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Managed 32 employees in delivering smooth, productive night shift operations.
Store Manager
Dairy Queen Grill & Chill
03.2010 - 01.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Business Management
Fairmont State University
Fairmont, WV05.2007
Skills
- Service Improvements
- Product Assortment
- Operational Efficiency
- Inventory Management
- Team training and development
- Market Analysis
- Promotional planning
- Inventory Control
- Supply Chain Coordination
Timeline
General Merchandise Manager
Sam's Club
05.2018 - Current
Market Personnel Manager
Sam's Club
03.2016 - 05.2018
Overnight Manager
Sam's Club
01.2013 - 03.2016
Store Manager
Dairy Queen Grill & Chill
03.2010 - 01.2013
Bachelor of Science - Business Management
Fairmont State University