Dusty Skinner
Customer Service
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience in customer service and hospitality, notably at Willow Lake RV Park. Proven ability to enhance guest satisfaction through effective problem-solving and front desk management. Skilled in reservation management and conflict resolution, ensuring seamless operations and memorable experiences for guests.
Overview
9
9
years of professional experience
Work History
Front Desk Clerk
Willow Lake RV Park
02.2020 - 02.2022
- Processed guest check-ins and check-outs efficiently, ensuring positive first impressions.
- Managed reservations using property management software to optimize occupancy rates.
- Provided information on park amenities, local attractions, and services to enhance guest experience.
- Assisted guests with inquiries and resolved issues promptly, maintaining high satisfaction levels.
Owner/Operator
Dust Buddies Cleaning
05.2017 - 02.2022
- Managed scheduling and logistics for cleaning services to optimize operational efficiency.
- Trained and supervised staff in best practices for cleaning and customer service.
- Developed standard operating procedures to enhance service quality and consistency.
- Implemented inventory management systems to ensure adequate supply levels for cleaning products.
Shift Leader
Del Taco
08.2013 - 09.2016
- Supervised staff to ensure efficient operations and high-quality customer service.
- Trained new team members on procedures and best practices for food preparation.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Implemented promotional strategies to enhance product visibility and drive sales.
Education
Peer Support Specialist Certification - Peer Support Specialist
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ12-2008
GED -
Bradshaw Mountain High School
Prescott Valley, AZ06-1990
Skills
Time management
Customer service
Hospitality services
Administrative skills
Problem-solving skills
Listening skills
Microsoft office
Payment processing
Complaint resolution
File management
Guest relations
Cash handling
Effective planning
Reservation management
Conflict management
Recommending attractions and amenities
Room booking
Front desk management
Guest services
Credit and cash payments
Front office support
Reservations
Timeline
Front Desk Clerk
Willow Lake RV Park
02.2020 - 02.2022
Owner/Operator
Dust Buddies Cleaning
05.2017 - 02.2022
Shift Leader
Del Taco
08.2013 - 09.2016
Peer Support Specialist Certification - Peer Support Specialist
Maricopa Community Colleges, South Mountain Community College
GED -
Bradshaw Mountain High School