Duwana Moffett
Vallejo,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
20
20
years of professional experience
Work History
Receptionist
Kaiser Permanente
Oakland, CA
10.2003 - Current
- Reception, Check-ln, Check-out (where applicable)
- Greet and assist patients that present
- Follow appropriate patient registration/check-in policies and procedures
- Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
- Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
- Determine patients membership/benefits according to the benefit display
- Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
- Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
- Manage electronic in-basket
- Use notes function where applicable to document prepayments
Education
High School Diploma -
Deer Valley High School
Antioch, CA06.2000
Skills
- Telephone Skills
- Multi-Line Telephone Operation
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Active Listening
- Telephone Etiquette
- Call Management
- Call Answering and Routing
- Punctual and Reliable
Timeline
Receptionist
Kaiser Permanente
10.2003 - Current
High School Diploma -
Deer Valley High School