Dwaunah Mason
Kansas City,MO
Summary
Organized Leasing Consultant with excellent skills in customer service, telephone etiquette and issue response. Known for working quickly and maintaining professionalism in high-pressure situations. Problem-solver with exceptional eye for detail and great management skills. Dedicated in closing lease deals, and maintaining positive productive relationships.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Haven Residential
Overland Park, KS
08.2020 - 08.2021
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Responded to requests and scheduled appointments for property showings.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Distributed and followed up on tenant renewal notices
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Suites VIP Bartender
Barclays Center
Brooklyn, NY
08.2012 - 03.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Accounting, number accuracy for review each night, completeness of stand sheet and inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Provided excellent customer service to all VIP clients, celebrities and season ticket holders.
- Utilized high levels of energy and superior multi-tasking abilities to quickly fill drink orders in this extremely fast-paced establishment.
Credit Consultant
Grayson Financial Services
Brooklyn, NY
06.2014 - 09.2016
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Improved understanding of financial statements, which helped in assessing risk.
- Calculated clients' available monthly income to meet debt obligations.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
Education
High School Diploma -
Birmingham High School
Van Nuys, CA06.2000
Skills
- Prospecting assistance
- Fair housing policies
- Property tours and inspections
- Business processes and procedures
- Sales
- Marketing and advertising
- Relationship building and retention
- Microsoft Office
- File/Paper Management
- Micros Systems
- Accounting
- Homebase Security
- Vivint Security
- Customer Service
- Bartending
Timeline
Leasing Consultant
Haven Residential
08.2020 - 08.2021
Credit Consultant
Grayson Financial Services
06.2014 - 09.2016
Suites VIP Bartender
Barclays Center
08.2012 - 03.2020
High School Diploma -
Birmingham High School
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