Coral Yulissa Hernandez

Maravilla Apartments

• Encouraged prospective tenants to fill out applications after property tours.
• Oversaw daily operations, maintenance, and administration of various properties.
• Developed marketing strategies aimed at increasing leasing activity within the community.
• Used conflict resolution skills to quickly resolve issues among residents.
• Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
• Updated resident data into property management software system daily.
• Coordinated maintenance and repair requests and contacted contractors for bid proposals.
• Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
• Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
• Conducted tours of available apartments, highlighting features and amenities.
• Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
• Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
• Responded to tenant requests for maintenance services in a timely manner.
• Coordinated activities between management staff, vendors, contractors and government agencies as needed.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
• Conducted background checks on applicants.
• Prepared lease agreements, collected security deposits and rent payments from tenants.

Maravilla Apartments

• Communicated regularly with customers to gain insights into their needs.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Assigned work and monitored performance of project personnel.
• Analyzed business performance data and forecasted business results for upper management.
• Produced thorough, accurate and timely reports of project activities.
• Reviewed completed work to verify consistency, quality, and conformance.
• Ensured compliance with safety regulations and company policies.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved conflicts between team members in an effective manner.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.

• Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Developed a system for tracking inventory and ordering supplies as needed.
• Maintained accurate records of prospective renters, applications and leases.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Collaborated with management on developing strategic plans for achieving business goals.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Achieved cost-savings by developing functional solutions to problems.