Dwayne Edwards
Dallas,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager
KFC
07.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Senior Process Trainer
CSL Plasma
01.2022 - Current
- Draw samples to ensure donor suitability
- Evaluated and improved existing training materials to ensure accuracy, relevance, and effectiveness.
- Collaborated with cross-functional teams to identify areas of improvement in existing processes and develop tailored training solutions.
Group Leader
CSL Plasma
08.2022 - 02.2023
- Improved team productivity by idelegating tasks effectively.
- Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Conducted venipunctures for plasma donation and maintained efficient stock levels, ensuring continuous lot turnover.
Manager
McDonald's
04.2020 - 11.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Ennis High School
Ennis, TX05.2021
Skills
- Schedule Oversight
- Safety Compliance
- Staff Development
- Supply Ordering
- Cash Handling
- Staff Training and Onboarding
- Inventory Control
- Operations Management
- Delegating Work
- Tech-Savvy
- Attention to detail
- Workplace safety
Additional Information
20 year old nursing student aspiring to be the best me I can be.
Timeline
Shift Manager
KFC
07.2023 - Current
Group Leader
CSL Plasma
08.2022 - 02.2023
Senior Process Trainer
CSL Plasma
01.2022 - Current
Manager
McDonald's
04.2020 - 11.2022
High School Diploma -
Ennis High School