Dwayne Greaves
Cloud Connextions
Aurora,CO
1
Certification
16
years of professional experience
Dynamic leader with a proven track record of enhancing operational efficiency and driving profitability through strategic initiatives. Expertise in developing and executing streamlined processes that elevate customer satisfaction and foster sustainable growth. Proficient in data analysis to uncover improvement opportunities and implement impactful solutions that drive bottom-line success. Strong advocate for team development and collaborative relationships, with a solid background in optimizing vendor partnerships and ensuring compliance with procurement policies while leveraging negotiation tactics for beneficial contract outcomes.
Work History
Account/Operations Manager
6 Years 8 Months- Created and executed procedures that improved account operations efficiency by 20% and ensured 100% compliance with company standards.
- Identified 5 key areas for improvement in customer accounts, enhancing operational efficiency by 15%.
- Identified 5 key areas for improvement in customer accounts, resulting in a projected 15% increase in operational efficiency.
- Resolved 95% of customer inquiries related to accounts on the first contact, enhancing customer satisfaction and reducing follow-up requests.
- Maintained 100% compliance with record-keeping standards by ensuring all customer accounts, including contracts, invoices, and payments, were updated within 24 hours of any changes.
- Generated and delivered monthly account performance reports to senior management, providing actionable insights that improved decision-making efficiency by 10%.
- Generated and delivered monthly account performance reports to senior management, providing actionable insights that led to a 10% improvement in decision-making efficiency.
- Managed the installation and maintenance of network systems, achieving 99% uptime and resolving 90% of troubleshooting issues within 2 hours.
- Developed comprehensive product knowledge for over 100 SKUs, increasing sales by 20% through enhanced customer engagement and targeted marketing strategies.
Assistant Operations Manager
9 Years 8 Months- Monitored daily operations, achieving 100% compliance with quality standards and safety regulations, resulting in zero compliance-related incidents over six months.
- Maintained 100% accuracy in financial transaction records and employee data, with no discrepancies identified during quarterly audits.
- Reviewed financial statements and sales reports monthly, leading to a 15% increase in productivity and a 10% improvement in goal achievement over six months.
- Conducted bi-weekly meetings with staff to address performance issues and concerns, resulting in 15% improvement in team productivity.
- Assisted in the recruitment and training of 10 new personnel, achieving a 90% satisfaction rate in post-training evaluations.
- Conducted bi-weekly meetings with staff, addressing performance issues and concerns, which led to a 15% improvement in team productivity over three months.
- Organized four conferences and workshops, achieving 30% increase in participant engagement and 15% improvement in organizational performance metrics.
- Analyzed industry trends and developed 3 new strategies that resulted in a 25% increase in market share over one year.
- Drafted policies, procedures, and protocols related to operations management.
- Reviewed financial statements and sales reports monthly, contributing to 15% increase in productivity and 10% improvement in goal achievement.
Education
High School Diploma
Skills
Data Management
Team Development
Financial Reporting
Inventory management
Customer Service Management
Process Improvement
Sales Strategies
Business marketing
Organizational Structuring
Training Management
Account Strategies
Staff Development
Payroll management
Workforce Management
Relationship Building
Analytical Skills
Sales management
Organizational Skills
Certification
Zoom Certified Technician
Logitech Specialist
Interests
Car Enthusiasts
DIY Projects
Woodworking
Websites, Portfolios, Profiles
www.linkedin.com/in/dwayne-greaves
Timeline
Account/Operations Manager
Cloud Connextions
02.2020 - CurrentRead More
Assistant Operations Manager
Lowe's
06.2010 - 02.2020Read More
George Washington Carver High School for The Sciences
High School Diploma
Read More