Dwayne Henry
Summary
Diligent and accomplished professional with 10+ years of experience and proven knowledge of the retail environment. Skilled in providing excellent customer service, building and maintaining customer relationships, and empowering and developing people. With a proven track record at Sandro and Golden Goose— including consecutive stylist program achievement and promotional growth — I excel in elevating customer service levels and enhancing team performance. Aiming to leverage my abilities and further develop my leadership skills.
Overview
9
9
years of professional experience
Work History
Store Manager
Golden Goose
05.2024 - Current
- Lead store operations, team management, and sales initiatives to drive top-line revenue and ensure exceptional customer service.
- Cultivate a high-performing team culture focused on productivity and accountability.
- Execute visual merchandising, stock control, and operational strategies in alignment with brand standards.
- Collaborate with corporate partners to achieve sales targets, customer satisfaction, and operational excellence.
- Manage hiring, onboarding, performance reviews, and team development plans.
- Innovative and entrepreneurial mindset to utilize all tools/ support available within framework of business and develop creative approaches to drive topline results
- Lead by example by maintaining a strong presence on sales floor; achieving personal sales goals, creating special client events, and scheduling client appointments
Assistant Store Manager
Sandro
09.2022 - 05.2024
- Supported store manager in daily operations, staff development, and visual merchandising execution.
- Provided coaching and leadership to ensure team achieved SPH goals and clienteling success.
- Led recruitment, training, scheduling, and performance assessments.
- Partnered in planning events and product launches to boost foot traffic and revenue.
- Assist in recruiting, interviewing, hiring, onboarding, scheduling, and evaluating new personnel
- Train and support store team in planning and supervision of VM standards as well as inventory management and operational efficiency
- Maximize on hand inventory by focusing on selling what we own and actively communicating inventory needs
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Sales Leader
Sandro
09.2020 - 09.2022
- Maintained strong sales floor presence and achieved personal sales goals.
- Drove employee engagement through training, feedback, and recognition.
- Supported VM standards, inventory management, and operational planning.
- Assisted in performance evaluations and team development strategies.
Key Holder
Sandro
07.2018 - 09.2020
- Promoted customer loyalty through consistent clienteling and service.
- Managed sales floor zoning and team coordination to enhance guest experience.
- Handle escalated customer service issues or concerns, driving pleasant shopping experiences for guests
- Opened and closed cash registers, balanced cash drawers, and made deposits
Sales Associate
Sandro
11.2016 - 07.2018
- Delivered exceptional service and maintained brand presentation standards.
- Met personal SPH targets and participated in team initiatives.
- Exhibited a positive attitude and mindset for the company culture and style Ensured brand integrity is reflected to the customer through enhancements in presentation, product, and people
Education
Bachelor of Arts - Business Administration
The College of Saint Rose
Albany, NY01.2018
Associate in Science (A.S.) - Math & Science
SUNY Orange
Newburgh, NY12.2016
High School Diploma -
Newburgh Free Academy
NewburghSkills
- Problem-solving aptitude
- Adaptability and Flexibility
- Team Building
- Customer Retention
- Sales Presentations
- Negotiation Techniques
Timeline
Store Manager
Golden Goose
05.2024 - Current
Assistant Store Manager
Sandro
09.2022 - 05.2024
Sales Leader
Sandro
09.2020 - 09.2022
Key Holder
Sandro
07.2018 - 09.2020
Sales Associate
Sandro
11.2016 - 07.2018
Associate in Science (A.S.) - Math & Science
SUNY Orange
Bachelor of Arts - Business Administration
The College of Saint Rose
High School Diploma -
Newburgh Free Academy
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