Dwayne Mungin
Tampa,FL
Summary
Proven leader with a track record of enhancing operational efficiency and team performance at McDonald's Restaurant. Skilled in cross-functional teamwork and forklift operation, I excel in driving results through complex problem-solving and effective staff training. My approach has consistently improved customer satisfaction and workplace safety, showcasing a blend of hard and soft skills critical to success.
Overview
5
5
years of professional experience
Work History
Manager
McDonald's Restaurant
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Painter
Ali's Painting
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Freezer Operator
Philly Swirl
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
- Increased workflow efficiency with accurate inventory management and organization in the freezer area.
- Supported overall warehouse operations through cross-functional collaboration with receiving, shipping, and transportation departments.
- Played an active role in maintaining a clean work environment through daily sanitation procedures as per required standards.
- Facilitated effective communication between freezer operators, warehouse staff, and management teams to address operational challenges.
- Assisted in training new employees on freezer operations, safety protocols, and equipment usage.
Bread Maker
Lasegunda
- Incorporated artisanal techniques such as hand-shaping loaves, resulting in unique product offerings that set the bakery apart from competitors.
- Received positive feedback from customers by providing exceptional service when assisting with product selection or answering questions about ingredients and preparation techniques.
- Recruited, hired, and trained staff of hardworking associates.
- Assisted with training new employees on proper baking techniques, equipment use, and workplace safety protocols.
- Contributed to increased sales by introducing seasonal varieties and specialty breads that appealed to customers'' tastes.
Labor Worker
3D Demolition & Remodeling
02.2019 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized work areas, contributing to overall efficiency on the job site.
- Assisted in loading and unloading materials, ensuring timely delivery to appropriate job sites.
- Performed general housekeeping and cleaning tasks.
- Operated heavy machinery and equipment, resulting in faster completion of tasks.
- Performed basic carpentry tasks for various construction projects, enhancing overall project quality.
- Repaired damaged structures or infrastructure as needed, restoring functionality quickly and effectively.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Installed drywall, siding and other structural components.
Education
High School Diploma -
Hillsborough Community College
Tampa, FL05.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Staff Training and Development
- Performance Management
- Cross-Functional Teamwork
- Forklift Operation
- Forklift Operator Certification
- Warehouse Operations
- General laborer
Timeline
Labor Worker
3D Demolition & Remodeling
02.2019 - Current
Manager
McDonald's Restaurant
Painter
Ali's Painting
Freezer Operator
Philly Swirl
Bread Maker
Lasegunda
High School Diploma -
Hillsborough Community College