Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dwayne Rousseau

Charlotte,NC

Summary

Results-driven Sales and Customer Solutions Representative skilled in engaging customers and resolving issues promptly. Expertise in identifying upselling opportunities and delivering tailored product solutions. Focused on leveraging strong communication and active listening skills to enhance customer relationships and satisfaction.

Overview

5
5
years of professional experience

Work History

Sales and Customer Solutions Representative

Spectrum
Charlotte, North Carolina
06.2021 - Current
  • Identified upsell and cross-sell opportunities by creating and presenting tailored product bundles, contributing to revenue growth.
  • Engaged with customers to assess needs and ensure satisfaction, resolving issues promptly to enhance customer retention.
  • Demonstrated ongoing value of products and services, including new features aligning with customer needs.
  • Utilized problem-solving and negotiation skills to address objections from customers, facilitating smoother service transitions.
  • Maintained accurate records of all customer interactions for tracking and analysis.

Education

Bachelor of Science - Mathematics

Bellevue University
Bellevue, NE
06-2028

Skills

  • Sales strategies
  • Account management
  • Customer service
  • Needs assessment
  • Problem solving
  • Task prioritization
  • Adaptability
  • Effective communication
  • Active listening
  • Pressure professionalism

Timeline

Sales and Customer Solutions Representative

Spectrum
06.2021 - Current

Bachelor of Science - Mathematics

Bellevue University
Dwayne Rousseau