Dwight Adrian
Forest Hill
Summary
Customer service professional with proven sales expertise at Walmart, adept at boosting revenue through empathetic communication and problem-solving skills. Recognized for maintaining high customer satisfaction and managing cash transactions with precision. Committed to teamwork and achieving goals while enhancing customer relationships for repeat business.
Overview
6
6
years of professional experience
Work History
Sales Associate
Goody's Family Clothing
06.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Call Agent
Courtesy Call
02.2016 - 10.2016
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Customer Service Sales Representative
Walmart
03.2014 - 12.2015
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Associate In Applied Science - Computer Science
Central Alabama Community College
Childersburg, AL10.2015
High School Diploma -
Fayetteville
Sylacauga, AL05.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Cash handling
- Cash register operation
- Stocking and receiving
- Sales expertise
Timeline
Sales Associate
Goody's Family Clothing
06.2019 - 02.2020
Call Agent
Courtesy Call
02.2016 - 10.2016
Customer Service Sales Representative
Walmart
03.2014 - 12.2015
Associate In Applied Science - Computer Science
Central Alabama Community College
High School Diploma -
Fayetteville
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