Dwight Campbell
New York,NY
Overview
19
19
years of professional experience
Work History
Director of Asset Protection
Nordstrom
New York, NY
05.2019 - Current
- Manage all Campus security expenses (staffing, equipment, new initiatives.)
- Develop effective partnerships and interact extensively with multiple teams in cross functional areas including Senior leadership, Store Management, Service Experience, Inventory Accuracy, Risk Team, Legal, and Human Resources
- Serve as local liaison and partner for law enforcement, District Attorney Offices, ORCA, external recruiting initiatives, and Asset Protection colleagues
- Maintain a safe work environment for all customers and employees by providing safety and emergency preparedness training to store teams and key leaders, ensuring all safety guidelines are being met, and taking action on any safety concerns within the New York district
- Manage security incidents, including potential and actual workplace violence incidents per policy, conducting training of the incident response plans and escalation of high-risk incidents when necessary
- Monitor and maintain physical security controls and systems for all assigned locations including CCTV, burglar and fire alarms, electronic article surveillance, access control and emergency systems
- Review and / or conduct various audits to assess operational compliance with company policies and procedures
- Advise and consult with Store Managers and District partners on improving results based on store audits.
Director of Investigations
Saks Fifth Avenue
New York, NY
06.2012 - 05.2019
- Responsible for monitoring the productivity, standards, efficiency and operations of the Asset Protection department team of 25 employees
- Advise senior management regarding strategies and solutions for appropriate security techniques
- Ensure operational compliance with fraud prevention and asset protection initiatives
- Analyze controls based on investigation findings and recommend systems enhancements to minimize loss and potential liability
- Identify and develop shortage reduction programs to support operational risk management objectives, and ensure consistency with internal security policies and standards
- Engage store management and staff through awareness meetings, to enforce security policies and fraud prevention tactics
- Lead special task force investigations and execute crisis management plans for high profile fraud and theft cases.
Associate Director of External and Internal Investigations
02.2010 - 06.2012
- Managed team of employees, including the hiring, termination and performance review processes
- Supervised all internal investigations targeting associate theft, fraud and procedural errors of merchandise or other company assets
- Established investigative procedures to ensure department tasks and workflows were developed and documented for fraud management
- Conducted Organized Retail Crime (ORC) investigations, and prepared written recommendations to senior management to minimize exposure and loss
- Conducted forensic investigative analysis to identify product shrinkage risks
- Monitored shortage results and accounting, including performing account reconciliations and analytics
- Interacted with all levels of company personnel on security matters and loss mitigation initiatives
- Developed and maintained working relationships with all federal, state and local law enforcement and regulatory agencies.
Lead Investigator
01.2009 - 01.2010
- Supervised team of 10 investigators to ensure efficient and effective investigations were conducted on fraudulent activities
- Implemented fraud prevention, detection and investigation strategies
- Supported company loss prevention program by minimizing fraud, counterfeit, and shoplifting activity
- Provided training to all store personnel on safety communication guidelines and crisis management protocols
- Reviewed incident reports to ensure compliance with loss prevention standards
- Ensured theft and fraud controls through training store associates on awareness and asset protection policies and procedures
- Utilized proprietary software for conducting internal and external investigations
- Conducted routine assessment of store operations, pre-shrink indicators and compliance measures through operational audits.
Store Investigator
01.2007 - 12.2008
- Conducted surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with the company’s apprehension policies
- Identified suspicious activity regarding inventory shortage, fraud, and cash loss
- Prepare detailed investigative reports for management
- Installed and maintained retail security cameras, and assisted with supporting store video protocol
- Participated in the criminal prosecutions of shoplifters, including gathering evidence, interviewing witnesses and suspects, and testifying in court and other legal proceedings.
Education
01.2017
Bachelor of Arts - Management and Administration
The City College of New York
12.2014
Associate of Applied Science - Advertising & Marketing Communication
SUNY Fashion Institute of Technology, School of Business & Technology
05.2004
Skills
Risk management
CCTV
Crisis Management
- Strategic Planning
- Asset Protection
Fraud Investigation
Executive Protection
Emergency Management
Interrogation Techniques
Physical Security
Additional Information
- AWARDS , Investigator of the Year Award, 2010; Organized Retail Crime (ORC) Committee Investigator of the Year Award, 2011
Languages
Spanish
Professional
Accomplishments
2013 Investigator of the year
Timeline
Director of Asset Protection
Nordstrom
05.2019 - Current
Director of Investigations
Saks Fifth Avenue
06.2012 - 05.2019
Associate Director of External and Internal Investigations
02.2010 - 06.2012
Lead Investigator
01.2009 - 01.2010
Store Investigator
01.2007 - 12.2008
Bachelor of Arts - Management and Administration
The City College of New York
Associate of Applied Science - Advertising & Marketing Communication
SUNY Fashion Institute of Technology, School of Business & Technology