Dwight Walker
Madison,WI
Summary
Goal-orientated individual with extended knowledge in customer service, food service, personal business development, and fabrication. Offering exemplary customer service and consistency in any position. Capable of learning quickly, adapting to changes in the work environment, and staying focused in high-stress situations. Available full-time including weekends and holidays. Energetic with over five years' experience in customer driven establishments. I demonstrate flexibility, dependability, and strong leadership skills.
Overview
5
5
years of professional experience
Work History
Delivery Courier
CS Logistics Inc
12.2022 - Current
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Handled receipt, storage, identification and delivery of products for clients.
Supervisor
PnB Service
10.2019 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Negotiated with distributors to find quality products and best prices.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
Fabricator
Affiliated Construction Services
09.2019 - 03.2023
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Used gauges, templates and other measuring devices to inspect production parts.
- Performed quality checks to verify proper lengths, widths and painted finish discrepancies.
- Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
- Worked efficiently with coworkers to complete projects by the exact standards and directions provided by the engineers.
- Completed projects in a timely manner to ensure that they were thoroughly inspected and polished before being shipped to the customer.
- Fabricated components and structures following customer requirements.
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
Dishwasher
Frostwood Farms
03.2019 - 02.2020
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Gardner
Raymond Corporation
06.2018 - 09.2019
- Maintained grounds by trimming, weeding and general clean-up.
- Performed planting, watering, and mulching.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Sorted vegetables and distributed them across food pantries in the greater Madison area.
Education
Associate in Fabrication -
Madison College
Madison, WI05.2021
High School Diploma -
Stoughton High School
Stoughton, WI06.2019
Skills
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Team Oriented
- Vehicle maintenance
Timeline
Delivery Courier
CS Logistics Inc
12.2022 - Current
Supervisor
PnB Service
10.2019 - Current
Fabricator
Affiliated Construction Services
09.2019 - 03.2023
Dishwasher
Frostwood Farms
03.2019 - 02.2020
Gardner
Raymond Corporation
06.2018 - 09.2019
Associate in Fabrication -
Madison College
High School Diploma -
Stoughton High School
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