Dyana Valdivia
Miami,FL
Summary
I have had hand in a fair share of titles throughout my career. What remains true are my customer service & management skills.
I am an above average fast learner & the main hurdle when starting off somewhere new is usually just getting the ball rolling.
Rest assured once settled at any job I take on will result in an efficient, professional, & graceful execution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Educator
Aveda Institute
Davie, FL
08.2024 - Current
- Worked extensively to learn color line & haircutting techniques in order to thorough teach the curriculum.
- Intense customer service skills needed on the clinic floor when working with guests.
- Salon management skills fully utilized.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Supervisor
Trulieve
Miami, FL
01.2023 - Current
- This title might as well be renamed to Professional at Multi-Tasking!
- This position includes but is not limited to being a key holder, money handling, managing employees, handling patients, and running the store on my own when necessary.
Hairstylist/Cosmetologist
Luxe
Miami, FL
05.2016 - 12.2023
- This job molded my customer service skills significantly
- I was in charge of my own guests that I was responsible to maintain, as well as pricing/sales goals, up charging, etc.
- Retail was involved
- Help with reception was also something I would step in and run when needed
Bartender
Irish Times Pub
Miami, FL
05.2012 - 06.2015
- I have hand in varies roles. I've worked in customer service my entire career & am efficient with people, money handling, computer systems, & time management.
- I also helped with the books & orders & money management
- I would go in on off days & get paid separately to help organize the bars books & finances.
Operations Manager
Florist
Miami, FL
05.2011 - 05.2012
- I was hired to help organize all documents & orders placed
- I was solemnly in charge of the process
- I had to sort out receipts, P.O's, & anything related to money management or client organization.
Operations Manager
Unlimited Impressions
Miami, FL
05.2008 - 06.2010
- I mostly ran Quickbooks & helped with accounts payable & receivable
- I made P.O's & managed client accounts, ran the front office, & am bilingual.
Supervisor
WPBT CHANNEL
Miami, FL
05.2008 - 05.2009
- I was a supervisor for the telefundraising department
- I was in charge of bringing up call logs & managing then throughout the shifts
- I also was in charge of training callers for our pledge nights.
Education
High school diploma -
Southwest Miami Senior High School
Miami, FL06.2006
Skills
- Customer service skills
- Supervisor / management experience
- Account Management
- Accounts Receivable
- Accounts Payable
- Office Administration
- Event Planning
- QuickBooks
- Office Management
Certification
Cosmetology, 09/01/17, 09/01/22
Additional Information
If placed in a growing/supportive/healthy working environment I will thrive & enhance whatever team I decide to dedicate myself to.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Contact
Miami FL
Timeline
Educator
Aveda Institute
08.2024 - Current
Supervisor
Trulieve
01.2023 - Current
Hairstylist/Cosmetologist
Luxe
05.2016 - 12.2023
Bartender
Irish Times Pub
05.2012 - 06.2015
Operations Manager
Florist
05.2011 - 05.2012
Operations Manager
Unlimited Impressions
05.2008 - 06.2010
Supervisor
WPBT CHANNEL
05.2008 - 05.2009
High school diploma -
Southwest Miami Senior High School