Dyana Valdivia

Instruction & Practical Training

• Teach students foundational and advanced techniques in hair, skin, nails, and related subjects based on state board requirements.
• Provide hands-on demonstrations in cutting, coloring, chemical treatments, styling, skincare, and nail services.
• Incorporate safety, sanitation, and infection control into all lessons and practical work.

Curriculum Delivery & Lesson Planning

• Follow and adapt standardized curriculum to meet diverse student learning needs.
• Prepare lesson plans, assignments, and assessments aligned with licensing standards.

Clinic Floor Supervision

• Oversee students performing services on live models or clients in a real-world salon environment.
• Ensure compliance with state board rules, safety regulations, and school policies.
• Provide guidance and correction as needed during hands-on services to ensure quality and professionalism.

Team Leadership & Staff Oversight

• Supervise daily activities of sales associates to ensure smooth store operations and exceptional customer service.
• Provide hands-on training, coaching, and performance feedback to team members.
• Assist with onboarding new hires and ensuring adherence to company policies and procedures.

Customer Service & Sales Support

• Resolve customer issues and complaints efficiently, ensuring a positive shopping experience.
• Lead by example in delivering outstanding service and driving sales through upselling and product knowledge.
• Support promotional events and in-store marketing to increase traffic and sales.

Store Operations

• Open and close the store, performing all required procedures including cash handling and securing inventory.
• Maintain accurate cash registers, perform safe counts, and prepare bank deposits as needed.

This job molded my customer service skills significantly

• Hair Services & Client Care
• Sanitation & Safety
• Product Knowledge & Retail
• Professional Development
• Client Retention & Scheduling

• Customer Service
• Drink Preparation & Service.
• Bar Operations & Cleanliness
• Team Collaboration
• Inventory & Stocking

• Digital Systems Implementation
• Process Mapping & Modernization
• Change Management & Training
• Operational Oversight
• International Coordination
• Quickbooks

• Front Desk & Customer Service
• Office Management
• Administrative Support
• Team & Workflow Support
• Quickbooks

• Team Supervision & Coaching
• Campaign Management
• Donor Relations & Customer Service
• Data & Reporting
• Recruitment & Scheduling
• Mission Alignment & Culture