Dyane Grout
Winchester
Summary
I was awarded best Cash Controls for 2023.
I am a Certified Training Manager.
I am a member of the safety committee.
Overview
20
20
years of professional experience
Work History
General Store Manager
Global Partners
01.2022 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Managed inventory control, cash control, and store opening and closing procedures.
General Store Manager
Global Partners
08.2019 - 05.2021
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
Assistant Store Manager
Cheshire Oil Co./ Global Partners
01.2016 - 08.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Guest Service Associate
Cheshire Oil Co.
04.2005 - 01.2016
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Education
Associate of Science - Criminal Justice
Greenfield Community College
Greenfield, MA06-2019
Skills
- Team leadership
- Store operations
- Customer relations
- Training and mentoring
- POS systems operations
- Employee supervision
- Leadership development
- Operations management
- Staff management
- Inventory control
- Employee scheduling
- Delegation
- Inventory oversight
- Loss prevention
Timeline
General Store Manager
Global Partners
01.2022 - Current
General Store Manager
Global Partners
08.2019 - 05.2021
Assistant Store Manager
Cheshire Oil Co./ Global Partners
01.2016 - 08.2019
Guest Service Associate
Cheshire Oil Co.
04.2005 - 01.2016
Associate of Science - Criminal Justice
Greenfield Community College
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