Dyani Martinez
Las Vegas,NV
Summary
Qualified Cashier with years of experience creating positive experiences and operating registers. Trained in basic inventory and delivery dispatch work. Fully trained in reception duties, including Dutchie POS. Focused worker recognized by peers for effective conflict resolution skills. Looking to apply my experience with customer service, product, and sales at your dispensary.
Overview
6
6
years of professional experience
Work History
Receptionist/Budtender
The Sanctuary Dispensary- Clark NMSD, LLC
06.2023 - 09.2024
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Maintained an organized front desk area, including managing visitors sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Resolved complaints or issues promptly and professionally to maintain customer satisfactions
- Provided exceptional customer service by assisting customers in selecting and purchasing cannabis products based on their preferences and needs
- Demonstrated extensive knowledge of different strains, edibles, concentrates and others cannabis products to educate customers on their effects and benefits
- Accurately processed cash transactions using point-of-sale (POS) systems while adhering to strict compliance regulations
- Educated customers on responsible consumption methods dosage guidelines, potential side effects, and harm reduction strategies
- Assisted in inventory management by monitoring stock levels, conducting regular audits and restocking shelves as needed
- Managed high volume of cash with 96% accuracy rate.
Barker
LV Tattoo Shop
01.2021 - 11.2022
- Greeted customers in a friendly and professional manner
- Utilized suggestive selling techniques to increase sales
- Utilized product knowledge to educate customers on features and benefits.
- Assisted customers with locating items and providing product information
- Created reports and documents as requested by the office manager
Cashier/Sales Associate
Pioneer Gift Shop
08.2018 - 11.2021
- Processed payments quickly and accurately, resulting in a increase in customer satisfaction
- Performed daily stocking and inventory tasks to ensure shelves were stocked
- Maintained a clean and organized checkout area to ensure a pleasant customer experience
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Junior High School Education - Bio-medicine, Culinary, Language courses
Desert Rose High School
Las Vegas, NV01.2018
Skills
- Multilingual
- Fluent in English and Spanish
- Writing Skills
- Retail sales
- Customer service
- Active listening skills
- Critical thinking
- Front Desk
Work Cards - Active Work Cards
- Cannabis Agent Card dispensary
- North Las Vegas Sheriff Card
- Las Vegas Metro Sheriff Card
Languages
English
Native or Bilingual
Spanish
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Receptionist/Budtender
The Sanctuary Dispensary- Clark NMSD, LLC
06.2023 - 09.2024
Barker
LV Tattoo Shop
01.2021 - 11.2022
Cashier/Sales Associate
Pioneer Gift Shop
08.2018 - 11.2021
Junior High School Education - Bio-medicine, Culinary, Language courses
Desert Rose High School
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