Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Buchman

Kissimmee,FL

Summary

Driven professional with a track record of delivering exceptional guest service and enhancing patient satisfaction. Skilled in empathetic interactions and team collaboration with expertise in hospitality industries including food service and attractions at Walt Disney World Resort and guest/patient relations at healthcare facilities. Demonstrated ability to handle high-volume responsibilities, support patient and guest needs with professionalism and care. Extensive knowledge regarding Walt Disney World Resort and its world class offerings.

Overview

2
2
years of professional experience

Work History

Attractions Cast Member

The Walt Disney Company
10.2024 - Current
  • Enhanced guest experience by providing exceptional guest service and maintaining a positive attitude.
  • Gave helpful tips to guests ensuring the most was made of their valuable time
  • Upheld attractions story and theme
  • Made sure guests were calm and felt cared for during in show exits.
  • Worked together with fellow Cast Members to facilitate a uplifting environment
  • Conversed with guests of various ethnic backgrounds to understand their culture and feelings

Restaurant Cashier

Vivoli II Gelato Disney Springs
03.2024 - 09.2024
  • Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent guest service.
  • Balanced 3 or more responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
  • Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest.

Nursing Assistant

HCA Florida Heathcare
01.2023 - 01.2024
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Assisted and comforted visitors and guests trying to navigate health concerns
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Education

High School Diploma -

Suncoast Polytechnical High School
Sarasota, FL
05.2019

Skills

  • Walt Disney World Resort Knowledge
  • Honest and Dependable
  • Professional Appearance
  • Relationship Building
  • Listening Skills
  • Team Collaboration
  • Empathetic Guest Service

Timeline

Attractions Cast Member

The Walt Disney Company
10.2024 - Current

Restaurant Cashier

Vivoli II Gelato Disney Springs
03.2024 - 09.2024

Nursing Assistant

HCA Florida Heathcare
01.2023 - 01.2024

High School Diploma -

Suncoast Polytechnical High School

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Dylan Buchman