Dylan Cadena
Albuquerque
Summary
Multimedia professional with track record of driving client success through innovative multimedia strategies. Expertise in creating and implementing campaigns that meet diverse client needs. Valued for collaborative teamwork and adaptability, ensuring reliable and results-oriented service in dynamic environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Multimedia Account Executive
Albuquerque Journal
08.2024 - Current
- Streamlined internal processes for increased efficiency in managing multiple accounts simultaneously.
- Collaborated with cross-functional teams to design visually compelling advertisements that resonated with target audiences.
- Negotiated contracts and pricing structures, securing long-term partnerships with key accounts.
Shift Supervisor
Starbucks
01.2018 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Team Lead
Paradise Hills Community Center
05.2021 - 07.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
Education
No Degree - Psychology
Arizona State University
Tempe, AZHigh School Diploma -
Cibola Highschool
Albuquerque, NM05-2020
Skills
- Problem-solving
- Time management
- Multitasking
- Reliability
- Multimedia content creation
- Advertising campaigns
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Team building
Timeline
Multimedia Account Executive
Albuquerque Journal
08.2024 - Current
Team Lead
Paradise Hills Community Center
05.2021 - 07.2021
Shift Supervisor
Starbucks
01.2018 - 08.2024
No Degree - Psychology
Arizona State University
High School Diploma -
Cibola Highschool
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