Dylan Clark
Cloquet,MN
Summary
Dynamic Sales Lead with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Displays excellent leadership and problem-solving skills. Hardworking, organized, and passionate canidate.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Lead
HOM Furniture
09.2021 - Current
- Assisted peers with computer based help, custom order processes, coaching/sales help and product knowledge.
- De-escalating an upset customer with empathy, active listening, and solutions.
- Problem solving when it came to how products would fit in their space and coming to a resolution where the customer was satisfied as well as the company.
- Customer service: Selling, directing the customer to the right product for them, and overall talking to the guest.
- Leading by example for my peers.
- Daily opening/closing procedures.
General Manager
Furniture Express
06.2017 - 07.2021
- Managed staff through delegation, leadership, leading by example, and discipline.
- Hired and fired staff
- Did general sales and customer relations
- In charge of ordering product from vendors, getting it shipped, receiving items, and inventory.
- Handled all disgruntled customers/staff with empathy, active listening, problem solving, and coming to a reasonable conclusion.
- Day to day store opening/closing procedures.
- Wrote company policies and procedures to improve efficiency as well as reduce theft efforts.
- Did daily, weekly, monthly, quarterly, and yearly sales reports.
Education
Completion of Skills Certificate - Law Enforcement
Fond Du Lac Tribal And Community College
Cloquet, MN06.2024
Associate of Science - Law Enforcement
Fond Du Lac Tribal And Community College
Cloquet, MN05.2024
Associate of Arts - Generals
Fond Du Lac Tribal And Community College
Cloquet, MN12.2023
High School Diploma -
Cloquet Senior High School
Cloquet06.2018
Skills
- Customer Needs Assessment
- Dispute Mediation
- Relationship Building
- Exceptional Customer Service
- Problem-Solving Skills
- Outgoing Personality
- Conflict Resolution
- Time Management
- Decision Making
- Leadership Abilities
- Critical Thinking
- Interpersonal Skills
- Active Listening
Certification
- Certified EMR - Since 12/2023
Languages
Spanish
Limited Working
Timeline
Sales Lead
HOM Furniture
09.2021 - Current
General Manager
Furniture Express
06.2017 - 07.2021
Completion of Skills Certificate - Law Enforcement
Fond Du Lac Tribal And Community College
Associate of Science - Law Enforcement
Fond Du Lac Tribal And Community College
Associate of Arts - Generals
Fond Du Lac Tribal And Community College
High School Diploma -
Cloquet Senior High School
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