Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
SalesAssociate

Dylan Crosby

Lawrenceville,GA

Summary

A dynamic professional with a proven track record at Finish Line, I excel in customer service and sales development, boosting satisfaction and revenue through strategic relationship building and effective problem-solving. Skilled in inventory control and adept at fostering guest relations, my approach has consistently enhanced business outcomes.

Overview

2
2
years of professional experience

Work History

Sales Associate

Finish Line
07.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Court Monitor

Altitude
05.2023 - 02.2024
  • Kept games moving by maintaining game rules and managing game conflicts.
  • Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
  • Enhanced court efficiency by efficiently organizing and managing case files.
  • Ensured accuracy in court recordkeeping by diligently reviewing and updating information as necessary.
  • Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
  • Monitored treatment of victims with focus on safety.
  • Contributed to a positive court environment by addressing concerns of courtroom participants and maintaining a calm, respectful atmosphere during proceedings.
  • Inspected and prepared courts for play by adjusting backboards, checking condition of bleachers and verifying debris-free court surface.
  • Fielded public issues and complaints.
  • Facilitated efficient jury selection processes through proper management of juror pools and coordination with attorneys on both sides.
  • Handled sensitive information with discretion, preserving confidentiality of court documents and personal data in compliance with regulations.

Education

Peachtree Ridge High School
Suwanee, GA
05.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Money handling
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Product sales
  • Customer needs assessment
  • Sales strategies
  • Professional demeanor
  • Retail store operations
  • Cleaning techniques
  • Strategic planning
  • Inventory tracking
  • Sales development
  • Display setup
  • Brand promotion
  • Adapt to diverse groups
  • Guest relations
  • Inventory control
  • Order processing
  • Merchandise display
  • Negotiation tactics
  • Relationship selling
  • Business development
  • Sales trends

Hobbies

• cooking

• making music

• helping the less fortunate

Timeline

Sales Associate

Finish Line
07.2024 - Current

Court Monitor

Altitude
05.2023 - 02.2024

Peachtree Ridge High School

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Dylan Crosby