Dylan Dimmick
Northampton,PA
Summary
Dedicated onboarding and operations professional with 9+ years of experience in the payment processing industry, specializing in enterprise client support, account configuration, and cross-functional coordination. Known for delivering seamless onboarding experiences, ensuring data accuracy, and supporting process improvements. Currently pursuing a Bachelor’s degree in Information Technology to further strengthen technical capabilities and advance in the field.
Overview
6
6
years of professional experience
Work History
Enterprise Onboarding Coordinator
Shift4 Payments
01.2023 - Current
- - Oversaw onboarding of new enterprise clients, ensuring accurate account configuration and seamless software integration
- - Conducted quality checks on account setup documentation to prevent funding or technical issues
- - Communicated cross-functionally with internal teams to address setup discrepancies and meet client-specific needs
- - Supported existing enterprise accounts with updates and troubleshooting for ongoing success
Advanced Support VIP Operations Coordinator
Shift4 Payments
02.2021 - 01.2023
- - Contacted newly setup merchants to help facilitate a smooth setup for their new software and equipment
- - Followed up with newly installed merchants to assess if they have any questions about their new software or equipment
- - Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- - Negotiated contracts with merchants to optimize customer service and minimize costs
VIP Operations Coordinator
Shift4 Payments
04.2019 - 02.2021
- - Coordinated and managed project tasks to ensure project delivery within established timelines
- - Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- - Negotiated contracts with merchants to optimize customer service and minimize their costs
Education
Bachelor of Applied Science - Technical Leadership
Commonwealth University
Bloomsburg, PA05-2026
Associate of Science - Information Technology
Lincoln Technical Institute
Allentown, PA12.2015
Skills
- Cross-functional Team Communication
- Account setup and data integrity
- Quality assurance expertise
- Customer Relationship Management (CRM)
- Familiarity with POS/Payment Gateway Software
Timeline
Enterprise Onboarding Coordinator
Shift4 Payments
01.2023 - Current
Advanced Support VIP Operations Coordinator
Shift4 Payments
02.2021 - 01.2023
VIP Operations Coordinator
Shift4 Payments
04.2019 - 02.2021
Associate of Science - Information Technology
Lincoln Technical Institute
Bachelor of Applied Science - Technical Leadership
Commonwealth University
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