Dylan Dong
Silver Spring,MD
Summary
Motivated Asian American student with extensive customer service experience and a proven track record of thriving in fast-paced restaurant environments. Expertise in multitasking and effective communication with diverse guests, fostering a positive and welcoming atmosphere. Recognized for reliability, teamwork, and a strong work ethic, consistently delivering exceptional service while managing academic commitments. Committed to ongoing professional development and eager to contribute to a high-performing team.
Overview
3
3
years of professional experience
Work History
Server
PHO Hot Noodle and Grill
Tyler, TX
10.2025 - 06.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
- Handled guest inquiries and resolved complaints professionally, promoting customer satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Supported needs of 4- person wait staff who attended to specific needs of countless customers
Volunteer
Christ House
Washington, DC
08.2023 - 07.2025
- Worked in a fast-paced kitchen environment, preparing and serving food at restaurant quality. Making adjustments to food for certain dietary issues. Cleaning and maintaining a kitchen environment.
Starbucks Barista
Starbucks
Silver Spring, MD
07.2024 - 06.2025
- Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards
- Collaborated with team members to ensure smooth workflow during peak hours, contributing to overall customer satisfaction
- Adhered to company policies and procedures regarding food handling, sanitation, and quality control at all times
- Participated in ongoing training sessions to stay updated on new products, promotions, and company initiatives
Education
Nursing - College
University of Texas At Tyler
Flint, TX08-2029
High school diploma or GED -
James Hubert Blake High School
Silver Spring, MD06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
Languages
American Sign Language - Intermediate
Vietnamese - Intermediate
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Server
PHO Hot Noodle and Grill
10.2025 - 06.2026
Starbucks Barista
Starbucks
07.2024 - 06.2025
Volunteer
Christ House
08.2023 - 07.2025
Nursing - College
University of Texas At Tyler
High school diploma or GED -
James Hubert Blake High School