Dylan Ferguson
McKinney,TX
Summary
With a proven track record of enhancing customer satisfaction and mastering time management, I excelled as a Shift Manager at RaceTrac, where I significantly improved team performance. My expertise spans vehicle detailing, wrapping, and cosmetic installations, always ensuring top-notch service. My dedication to customer service and professional demeanor in all settings set me apart. As well as being able to switch from a fun to a professional attitude with a snap of the fingers.
Overview
7
7
years of professional experience
Work History
Laborer
Heritage CCS
Melissa, Tx
11.2020 - Current
- Operated tools for material handling and site preparation tasks.
- Assisted in maintaining cleanliness and organization of work areas.
- Collaborated with team members to complete daily project assignments.
Vehicle Detailer
- Current
- Achieved consistency in delivering vehicle detailing services on time.
Vehicle Wrapping
- Current
- Wrapped the hood, roof, and sides of vehicles with premium vinyl wrap.
- Installed company logos on vehicles promptly and leveled them to achieve customer satisfaction.
- Washed vehicles to ensure great customer service.
Vehicle Cosmetic Installer
- Current
- Installed aftermarket cosmetic vehicle parts on Dodge vehicles.
Chauffeur/Porter
Frisco CDJR
Frisco, TX
01.2024 - 08.2024
- Vacuumed, cleaned and sanitized vehicles between customers.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
Shift Manager
RaceTrac
McKinney, TX
12.2021 - 12.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Delivery Driver
Durkins Pizza
McKinney, TX
10.2018 - 06.2021
- Delivered food to customers' doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School -
Melissa High School
Melissa, TXSkills
- Customer service
- Time management
- Professional in all environments
- Happy customers when driven to and from locations by myself
- Site preparation
- Material handling
- Team collaboration
- Task delegation
- Problem resolution
- Attention to detail
- Effective communication
- Hand tool mastery
- Painting and staining
- Power tool proficiency
Timeline
Chauffeur/Porter
Frisco CDJR
01.2024 - 08.2024
Shift Manager
RaceTrac
12.2021 - 12.2022
Laborer
Heritage CCS
11.2020 - Current
Delivery Driver
Durkins Pizza
10.2018 - 06.2021
Vehicle Detailer
- Current
Vehicle Wrapping
- Current
Vehicle Cosmetic Installer
- Current
High School -
Melissa High School