DYLAN HUGHES
Lantana
Summary
Extensive experience in customer service, sales, and program design. Strong interpersonal and communication skills. Proven track record of exceeding targets and driving results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Owner and Head Coach
DSH Performance
06.2023 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Enhanced customer engagement with creative social media content and promotions.
Personal Trainer
Addison Reserve Country Club
11.2021 - Current
- Design and implement personalized programs to ensure science and data driven results for clients.
- Foster strong client relationships to drive retention and satisfaction.
- Increased client retention through consistent communication, motivation, and support.
- Streamlined scheduling processes for better time management and session availability.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
- Consistently exceeded monthly sales targets by effectively presenting personal training packages to potential clients.
Insurance Sales Agent
American Income Life
Delray Beach, FL
04.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Used customer insights to develop innovative sales strategies to increase sales.
Recreational Aide
Glen Oaks Club
04.2019 - 11.2021
- Assisted with recreational activities and events for club members
- Ensured a positive and enjoyable experience for all guests
- Demonstrated excellent communication and interpersonal skills.
- Supported a positive atmosphere by fostering strong relationships with community members and parents through regular communication and feedback sessions.
Fitness Attendant/Personal Trainer
Boca West Country Club
10.2018 - 05.2020
- Provided fitness guidance and support to club members.
- Proficient in utilizing CRM software for client management, scheduling, point-of-sale transactions, and data storage.
- Offered personalized fitness consultation and assistance to affluent club clientele, ensuring their wellness goals were met effectively.
- Contributed to the seamless operation of fitness facilities, addressing member queries and ensuring optimal functionality.
- Elevated member satisfaction through attentive customer service, fostering long-term loyalty and retention.
Personal Trainer
Body 20
04.2018 - 11.2018
- Conducted personalized training sessions and fitness assessments
- Maintained a clean and organized studio environment.
- Collaborated with other fitness professionals to design effective cross-training programs.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Aquatics Supervisor
Great Wolf Lodge
02.2015 - 11.2018
- Managed aquatics operations and staff performance.
- Ensured a safe and enjoyable experience for guests.
- Coordinated lifeguard rotations and emergency response procedures.
- Conducted performance evaluations for team members, providing constructive feedback to facilitate growth and professional development.
- Organized staff schedules to maintain appropriate coverage during peak hours as well as off-peak times in compliance with state regulations.
- Promoted positive teamwork among aquatics staff through team-building exercises that fostered camaraderie within the department.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted regular performance evaluations for staff, identifying opportunities for growth and development.
Education
TPI - Golf Strength And Conditioning
Titlesit Performance Institute
08.2023
CES - Corrective Exercise Specialist
National Academy of Sports Medicine
08.2020
CPT - Certified Personal Trainer
National Academy of Sports Medicine
02.2019
National Senior Certificate - Exercise Science
Trifocus Fitness Academy
South Africa08.2018
Northcliff High School
2013
Skills
- Coaching and Mentoring
- Client Base Retention
- Performance Goals
- Investor Relations
- Team Oversight
- Program Creation and Implementation
- Operations Management
- Product Knowledge
- Direct Sales
- CRM Software
- Problem-Solving Aptitude
- Operational Efficiency
- Client Relationship Management
Languages
afrikaans
Professional Working
Sports, Exercise
Engage actively in physical fitness pursuits, including various sports, outdoor endeavors, and dedicated exercise regimens, fostering a balanced and health-conscious lifestyle.
Timeline
Insurance Sales Agent
American Income Life
04.2024 - Current
Owner and Head Coach
DSH Performance
06.2023 - Current
Personal Trainer
Addison Reserve Country Club
11.2021 - Current
Recreational Aide
Glen Oaks Club
04.2019 - 11.2021
Fitness Attendant/Personal Trainer
Boca West Country Club
10.2018 - 05.2020
Personal Trainer
Body 20
04.2018 - 11.2018
Aquatics Supervisor
Great Wolf Lodge
02.2015 - 11.2018
TPI - Golf Strength And Conditioning
Titlesit Performance Institute
CES - Corrective Exercise Specialist
National Academy of Sports Medicine
CPT - Certified Personal Trainer
National Academy of Sports Medicine
National Senior Certificate - Exercise Science
Trifocus Fitness Academy
Northcliff High School
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