Dylan Kindermann
Woodstock,United States
Summary
Dynamic hospitality professional with extensive experience at Coalition Steak and Seafood. Proven ability to enhance customer satisfaction through effective time management and prompt issue resolution. Skilled in menu memorization and POS systems, fostering loyalty and repeat business while training and developing restaurant staff to deliver exceptional service. Knowledge of hospitality standards and track record of fostering collaborative and adaptable work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Trainer
Coalition Steak and Seafood
Alpharetta, GA
10.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Exhibited comprehensive understanding of food and beverage service standards.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Bartender
Truck and Tap
Lawrenceville, GA
07.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Executed cash management tasks diligently, maintaining accurate shift-end balances.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Floor Manager
McDonald’s
Suwanee, GA
08.2021 - 12.2022
- Managed a team of 6-10 employees to maintain smooth-running operations of the drive-thru and lobby.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Performed closing and opening procedures 3 times weekly by balancing cash drawers and reconciling credit card transactions.
Education
N/A - N/A
Saint John Bosco Academy
Cumming, GASkills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- POS system proficiency
- Bar terminology
Certification
ServeSafe Food Management
Active 2022-2027
Timeline
Bartender
Truck and Tap
07.2023 - 02.2024
Server Trainer
Coalition Steak and Seafood
10.2022 - Current
Floor Manager
McDonald’s
08.2021 - 12.2022
N/A - N/A
Saint John Bosco Academy